Jacob Gatewood
Fredericksburg
Summary
Qualified for the Customer Service Specialist position with amazing track record and bubbling charisma. Demonstrated how to properly build relations with customers to create long lasting trust and provide warm and welcoming atmospheres. Eager to continue developing more professional skills and broaden versatility.
Overview
5
5
years of professional experience
1
1
Certification
1
1
Language
Work History
Senior Technician
Valvoline Instant Oil Change
Fredericksburg, VA
10.2025 - 07.2026
- Trained and mentored junior technicians on best practices and safety procedures.
- Supervised daily operations to ensure high-quality service delivery and customer satisfaction.
- Intermediate experience with preventative maintenance on vehicles
- Expert experience with sales- consistent top seller in the market for Valvoline
- Collaborated with management to identify areas for operational enhancements, driving continuous improvement initiatives.
CGO Coordinator
Weis Markets
Fredericksburg, VA
08.2024 - 09.2025
- Ensure inventory is properly counted with proper on-hands.
- Assist fellow associates with managing their inventory in select departments.
- Maintain shelf/top stock presentation and making sure it is frequently ran.
- Provide a warm, welcoming and friendly shopping experience for customers, winning my store the customer service award for 2024.
- Ensure that backstock is frequently ran to the sales floor and minimize the amount of holes on the shelves.
Car Wash Attendant
Santa Fe Car Wash
Fredericksburg, VA
05.2021 - 07.2023
- Maintain cleanliness of the building/tunnel.
- Provide a welcoming atmosphere for customers and make them feel appreciated.
- Ensure that all cars are clean to the standard of the customer.
Education
High school diploma -
Chancellor High School
Fredericksburg, VA06-2023
Skills
- Mechanical knowledge
- Custodial Experience
- Customer communication
- English
- Cleaning Experience
- Quick lube center experience
- Communication skills
- Car Wash
- Time management
- Guest services
- Mechanic experience
- Driving
- Power tools
- Mobile devices
- Customer service
- Outdoor work experience
- Basic math
- Grocery store
- Organizational skills
- Oil change
- Customer support
Certification
Driver's License
Languages
English
Native or Bilingual
Timeline
Senior Technician
Valvoline Instant Oil Change
10.2025 - 07.2026
CGO Coordinator
Weis Markets
08.2024 - 09.2025
Car Wash Attendant
Santa Fe Car Wash
05.2021 - 07.2023
High school diploma -
Chancellor High School