Jacob Justice
Newport News
Summary
Dynamic Donation Processor with proven success at Habitat for Humanity International, excelling in donor relations and financial recordkeeping. Recognized for enhancing operational efficiency through innovative organization methods and fostering teamwork. Skilled in payment processing and committed to maintaining confidentiality while delivering exceptional customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Donation Processor
Habitat for Humanity International
Newport News, VA
03.2021 - Current
- Processed incoming donations efficiently, ensuring accurate inventory tracking and reporting.
- Coordinated volunteer efforts for donation sorting, enhancing workflow and team collaboration.
- Trained new volunteers on donation processing protocols, fostering a knowledgeable support team.
- Maintained compliance with safety standards during donation handling, minimizing workplace hazards.
- Developed strategies for optimizing storage space, maximizing efficiency in warehouse operations.
- Assisted in managing donor relations by providing timely acknowledgments and updates on contributions..
- Coordinated with other departments as needed to facilitate seamless operations within the organization''s fundraising efforts.
- Prepared high-quality merchandise displays, creating an attractive shopping experience for customers in the retail store.
- Maintained a clean and organized workspace, allowing for efficient processing of donations.
- Assisted in training new Donation Processors, sharing expertise and best practices for success in the role.
- Assisted truck driver in transferring donations between vehicle and building.
- Managed inventory and supply levels to ensure the timely processing of donations.
- Participated in special projects related to donation processing, such as seasonal drives or targeted campaigns.
- Implemented efficient organization methods for storage areas, facilitating easy access to processed items for store replenishment purposes.
- Greeted and provided friendly service to donors and assisted in transferring items to facility.
- Reduced waste by identifying reusable or recyclable materials from donated items.
- Completed appropriate paperwork for donations.
- Enhanced donor experience by providing courteous assistance during drop-off procedures.
- Handled monetary donations securely, ensuring proper accounting and record-keeping procedures were followed.
- Addressed donor inquiries promptly and professionally, ensuring satisfaction with their contribution experience.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Collaborated with team members to meet daily quotas, improving overall productivity.
- Increased donation efficiency by accurately sorting and categorizing incoming items.
- Safeguarded sensitive donor information by adhering to strict confidentiality protocols at all times during the donation process.
- Ensured accurate pricing for donated items by conducting thorough market research.
- Continually sought opportunities for personal growth and development within the field of donation processing, staying informed about industry trends and best practices.
- Implemented improved organizational systems for donated goods, increasing retrieval speed and accuracy.
- Evaluated donation trends to inform future collection drives and community outreach initiatives.
- Developed strong customer service skills while interacting with donors on a regular basis.
- Supported organizational goals by maintaining knowledge of current donation needs and guidelines.
- Contributed to a positive work environment through open communication and teamwork.
- Transferred donated goods from donor's vehicle and regularly lifted up to 20~150+ pounds.
Education
High School Diploma -
Denbigh Baptist Christian School
Newport News, VASkills
- Payment processing
- Donor relations
- Confidentiality handling
- Financial recordkeeping
- Donation tracking
- Organization skills
- Teamwork
- Customer service
- Multitasking
- Reliability
- Forklift trained and certified
Certification
- Lift Truck,Operator Training, Habitat for Humanity Restore - January 12, 2024
Timeline
Donation Processor
Habitat for Humanity International
03.2021 - Current
High School Diploma -
Denbigh Baptist Christian School