Jacob Nenoff
Arlington
Summary
Highly-motivated leader with the desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Operations Manager
Alclear LLC
Arlington
09.2024 - Current
- Oversaw daily operations ensuring efficiency and compliance with industry standards.
- Managed project timelines and resource allocation for operational initiatives.
- Coordinated cross-functional teams to streamline processes and improve workflows.
- Serve as TSA PreCheck enrollment point of contact, ensuring federal compliance and service excellence
- Oversee all employee training and development initiatives as Training Manager.
- Collaborate with TSA and airport leadership to maintain safety, efficiency, and security
- Lead new program rollouts, incident response, and strategic staffing execution.
Assistant Operations Manager
Alclear LLC
Dulles
03.2024 - 09.2024
- Coordinated daily operations to ensure smooth workflow and effective communication.
- Supported management in developing operational strategies and process improvements.
- Assisted in training new staff on company policies and operational procedures.
- Collaborated with team members to resolve operational issues quickly and effectively.
- Conducted regular audits of processes to ensure compliance with industry standards.
- Ensured that all operational tasks were completed within established timeframes.
Senior Ambassador
Alclear LLC
Denver
08.2023 - 03.2024
- Supervisor of airport security lane
- Verify CLEAR members through the use of biometrics to determine identity and escort to TSA Security checkpoints
- Supervised a team of Ambassadors, organizing sales rotations, breaks, new enrollments and verifications while maintaining the highest level of security
- Collaborated with TSA Officers to ensure the safety of all passengers while providing a "fast lane" for passengers to proceed to their gates while avoiding airport security delays
- Supported Management team in the interviewing, hiring, and training of new employees enabling our team to meet our stations needs and goals
Personal Trainer / Health Coach
Citizen Fitness
DC Metro Area
01.2021 - 07.2023
- Independently operate and manage personal training clients within a small business
- Maintain personal long-term relationship with clients
- Generate new client sales through brand promotion
- Design individualized progressive strength training programs and train clients 1-on-1
- Handle online and virtual coaching clients via a mobile app
- Managed social media presence and brand promotion through various social media accounts
Head Bartender / Trainer
Great American Restaurants
McLean, VA
10.2015 - 07.2022
- Encourage customer retention and create 'regulars' through consistently excellent customer service
- Develop customer relationships through friendly and engaging conversation
- Manage bar area including: cocktail design, menu, inventory, cleanliness, coworkers, and regulation compliance
- Maintain a wide knowledge of restaurant offerings to answer questions about menu items confidently
- Demonstrate the ability to multi-task at a fast pace while dealing with various situations
- Supervise and train new employees in both serving and tending bar
- Operate POS system, close out bar drawers, and handle / account for company money
Combat Engineer (E4 Specialist)
US Army; Virginia National Guard
Arlington, VA
10.2014 - 10.2020
- Maintain peak physical fitness readiness for combat
- Participate in ongoing tactical and strategic training
- Lead fellow soldiers and determine task assignment to achieve goals set by senior leadership
- Trained in military readiness and contingency planning - prepared to adapt on the fly
Education
Advanced high school diploma -
South County Secondary School
Lorton, VABusiness Management / General Studies -
Northern Virginia Community College
Annandale, VASkills
- Adaptable and a fast learner - able to operate independently within a defined set of parameters
- Meticulous and able to follow highly detailed instructions
- Management and leadership skills
- Secret level security clearance - clean background check
- Employee training
- Team collaboration
- Operational efficiency
- Incident response
- Customer service
- Hospitality
- Guest relations
- Team performance monitoring
Timeline
Operations Manager
Alclear LLC
09.2024 - Current
Assistant Operations Manager
Alclear LLC
03.2024 - 09.2024
Senior Ambassador
Alclear LLC
08.2023 - 03.2024
Personal Trainer / Health Coach
Citizen Fitness
01.2021 - 07.2023
Head Bartender / Trainer
Great American Restaurants
10.2015 - 07.2022
Combat Engineer (E4 Specialist)
US Army; Virginia National Guard
10.2014 - 10.2020
Advanced high school diploma -
South County Secondary School
Business Management / General Studies -
Northern Virginia Community College