Jacob Pope
Mechanicsville
Summary
Dynamic and dedicated Patient Ambassador at HHS, skilled in patient interaction and dietary management. Known for delivering exceptional customer service and maintaining high standards of food safety. Proven ability to collaborate effectively with teams and resolve conflicts, ensuring a positive experience for all guests.
Overview
9
9
years of professional experience
Work History
Patient Ambassador
HHS
Mechanicsville
08.2024 - Current
- Greeted patients and visitors in a friendly, professional manner.
- Discussed menu options with guests, took orders and provided kitchen with special dietary information.
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
Server/Bartender
Applebee's Neighborhood Grill & Bar
Mechanicville
09.2017 - 01.2023
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Prepared drinks according to standard recipes.
- Upheld high standards of sanitation in accordance with health department regulations.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
Dietary Aide
Harmony Nursing & Rehab Center
Mechanicsville
01.2016 - 09.2017
- Observed special diets prescribed by physicians or nutritionists.
- Stocked supplies in dining areas as needed.
- Assisted in the ordering, receiving, storage, and inventory of food items.
- Provided assistance with meal setup, serving, and clean up as needed.
- Cleaned and maintained dining room during and after each meal service.
Education
High School Diploma -
Lee Davis High School
Mechanicsville, VA06-2017
Skills
- Patient interaction
- Dietary management
- Menu planning
- Customer service
- Time management
- Inventory control
- Team collaboration
- Conflict resolution
- Effective communication
- Emotional intelligence
- Food safety
- Service excellence
- Meal preparation
- Relationship building
- Professionalism
- Self motivation
Accomplishments
- In eight months i won three Carnations, one shout out from Bon Secure/HHS.
Timeline
Patient Ambassador
HHS
08.2024 - Current
Server/Bartender
Applebee's Neighborhood Grill & Bar
09.2017 - 01.2023
Dietary Aide
Harmony Nursing & Rehab Center
01.2016 - 09.2017
High School Diploma -
Lee Davis High School
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