Jacob Ragland
Richmond
Summary
Dynamic customer service professional with proven conflict resolution and sales techniques at Affordable Auto Service. Expertly addressed customer inquiries and complaints, enhancing satisfaction and loyalty. Demonstrated strong product knowledge and effective time management, contributing to a well-organized checkout experience and seamless operations. A collaborative team player with leadership skills, ready to drive results.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Affordable Auto Service
Richmond
06.2023 - 08.2024
- Addressed customer questions and concerns regarding products and services.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Greeted customers and responded to informational requests.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Resolved customer complaints in a professional manner.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Answered customers' questions and provided information on store procedures or policies.
Education
Clover Hill High School
Midlothian, VA05-2027
Skills
- Customer service
- Conflict resolution
- Sales techniques
- Product knowledge
- Time management
- Team collaboration
- leadership
Accomplishments
- selective leadership team
- week long leadership course graduate and staff
- National Junior Honor Society
- National Student Leadership Conference
Timeline
Customer Service Cashier
Affordable Auto Service
06.2023 - 08.2024
Clover Hill High School