Jacob Taylor
Yorktown
Summary
Proven leader in customer service excellence, adept at interdepartmental communication, showcased during tenure at Food Lion. Skilled in resolving complex customer issues and ensuring quality assurance. Demonstrates exceptional product location abilities and email etiquette, significantly enhancing customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Lead
Food Lion
11.2023 - 01.2025
- Greeted customers and listened closely to problems described to determine solutions.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Cashier
Food Lion
09.2023 - 11.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Lawncare Maintenance Worker
Jesse's Lawn Services
08.2023 - 09.2023
- Performed edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained grounds by trimming, weeding, and general clean-up.
- Maintained gardening tools by replacing blades and fluids.
- Inspected gardens for pests, weeds and diseases.
Busser
Pops Drive In
01.2023 - 02.2023
- Worked well in diverse team settings by partnering with others to complete tasks.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Education
High School Diploma -
York River Academy
Yorktown, VA06-2023
Skills
- Customer service excellence
- Interdepartmental communication
- Customer relations
- Quality assurance
- Product location
- Email etiquette
Certification
- CompTIA Certification
- Microsoft Word Expert Certification
- Microsoft PowerPoint Certification
- Microsoft Excel Certification
Timeline
Customer Service Lead
Food Lion
11.2023 - 01.2025
Cashier
Food Lion
09.2023 - 11.2023
Lawncare Maintenance Worker
Jesse's Lawn Services
08.2023 - 09.2023
Busser
Pops Drive In
01.2023 - 02.2023
- CompTIA Certification
- Microsoft Word Expert Certification
- Microsoft PowerPoint Certification
- Microsoft Excel Certification
High School Diploma -
York River Academy
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