Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Terwilliger

1606 Sawgrass Lane, Portsmouth

Summary

Offering strong interpersonal skills and genuine interest in customer service and servant leadership, I am eager to learn and grow in a fast-paced, competitive environment. Working in a retail environment, taking the responsibility of preparing lessons to teach others professional development skills, and building the stamina it requires to be a successful landscaper in the hot Virginia summers, I am certain that the skills I have learned will be beneficial in a plethora of different roles and will allow me to thrive in any endeavor. Bringing understanding of effective communication and relationship-building techniques to the table, which are essential for success in any new role, I am enthusiastic about being challenged. I am ready to use and develop customer engagement and problem-solving skills in a new, challenging, professional role.

Overview

3
3
years of professional experience

Work History

Instructor

Leadership Training International
01.2025 - Current
  • Certified in August, 2024
  • Instructor for Momentum Makers, a 6-month long professional skills training program.
  • This involves teaching a module each month to a group of individuals, mostly adults, who are eager to develop and refine their skills.


Sales Advisor

Office Depot
10.2023 - Current
  • Received an award from upper management in October, 2024, for outstanding commitment to the company.
  • Received the rating of "exceeds expectations" on our annual employee evaluation for 2024.
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.

Landscaper

The Gardening Angel, LLC
06.2022 - Current
  • Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
  • Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
  • Provided exceptional customer service during consultations to assess property needs accurately and recommend suitable landscaping solutions.

Education

Bachelor of Science - Political Science

Christopher Newport University
Newport News, VA
12-2026

Minor in Leadership Studies

Christopher Newport University
Newport News, VA
12-2026

High School Diploma -

Western Branch High School
Chesapeake, VA
06-2023

Skills

  • Sales experience
  • Customer service experience
  • Brand awareness
  • Building rapport
  • Persuasion techniques
  • Interpersonal communication skills
  • Continuous professional development
  • Class instruction
  • Lesson planning
  • Collaborative team player

Timeline

Instructor

Leadership Training International
01.2025 - Current

Sales Advisor

Office Depot
10.2023 - Current

Landscaper

The Gardening Angel, LLC
06.2022 - Current

Bachelor of Science - Political Science

Christopher Newport University

Minor in Leadership Studies

Christopher Newport University

High School Diploma -

Western Branch High School
Jacob Terwilliger