Jacob Thurman
Suffolk
Summary
Friendly and reliable Crew member offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Reliable employee seeking Crew member position. Offering excellent communication and good judgment.
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
5
5
years of professional experience
Work History
Team Lead
Vortex Express Car Wash
Suffolk, VA
07.2023 - Current
- Supervised daily operations to ensure high-quality car wash services and customer satisfaction.
- Trained and mentored team members on effective car wash techniques and safety protocols.
- Implemented workflow improvements that enhanced service efficiency and reduced wait times.
- Coordinated staff schedules to optimize resource allocation during peak hours.
- Conducted regular quality checks to maintain service standards and operational consistency.
- Developed training materials to enhance onboarding processes for new employees.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Cashier
Harris Teeter
3575 Bridge Rd, Suffolk, VA 23435
09.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Nansemond River High School
3301 Nansemond Pkwy, Suffolk, VA 2343406-2023
No Degree - Computer Engineering
Tidewater Community College
Virginia Beach, VA05-2025
Bachelor's Degree - Cybersecurity
Old Dominon University
Norfolk, VA06-2028
Skills
- Total Sales Reconciliation
- Merchandising
- Conflict Resolution
- Liquor Law Compliance
- Money Handling
- Process Transactions
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance improvement
- Operations management
Timeline
Team Lead
Vortex Express Car Wash
07.2023 - Current
Cashier
Harris Teeter
09.2021 - 08.2022
High School Diploma -
Nansemond River High School
No Degree - Computer Engineering
Tidewater Community College
Bachelor's Degree - Cybersecurity
Old Dominon University