Jacob Woldegiorgis
Alexandria
Summary
Call centre professional more than six months of experience and excellent customer service abilities who is looking forward to a promising career that stresses creativity and inventive thinking
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist (Sales Agent)
Concentrix
Lublin
02.2022 - 11.2023
- Company Overview: Information and communication. Website: https://www.concentrix.com/
- Responded to customer inquiries via phone, email, and chat, addressing their concerns and resolving any issues
- Responded to customer inquiries, resolved complaints, and provided general product information
- Collaborated with team members to achieve target results
- Collaborated with other departments to ensure customer satisfaction
- Help and assist customers based on their issue to the right solution that will profit the company and the customer as well
- Demonstrated flexibility and adaptability to changing work demands
- Information and communication. Website: https://www.concentrix.com/
- Assisted customers with product selection and inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Answered incoming telephone calls to provide store, products and services information.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
Education
BBA - Management
University College of Enterprise And Administration
09-2023
International Baccalaureate -diploma (IB) -
Lideta Catholic Cathedral School(LCCS)
Addis Ababa, Ethiopia09.2019
Skills
- Microsoft Office
- Microsoft Word
- Microsoft PowerPoint
- Outlook
- Microsoft Excel
- Data Handling
- Branding
- Customer service
- Sales techniques
- Problem solving
- Time management
Languages
English
Awards
- Best Specialist on Dec 2022, February 2023, March 2023
- Best Seller on Feb 2023, May 2023
Personal Information
- Date of Birth: 01/10/00
- Gender: Male
Timeline
Customer Service Specialist (Sales Agent)
Concentrix
02.2022 - 11.2023
BBA - Management
University College of Enterprise And Administration
International Baccalaureate -diploma (IB) -
Lideta Catholic Cathedral School(LCCS)