Jacob Young
Hillsville
Summary
Skilled QA Associate with thorough understanding of quality assurance principles and procedures. Background includes implementing changes, to ensure high-quality output. Strengths include problem-solving abilities, keen eye for detail, and strong communication skills. Proven track record in enhancing operational efficiency through effective QA practices, also an experienced knowledge of Hillsville Food Lion and grocery work with QA skills, Food Prep skills,Cashier skills, all while improving Stocking, Store, and Customer skills to form an improved and developed knowledge of the Frozen,Dairy, and Meat departments. Also some existing knowledge and experience in the Deli department to contribute in the advancement of all the rest of my perspective gains with Food Lion.
Overview
1
1
year of professional experience
2012
2012
years of post-secondary education
Work History
QA Associate
Food Lion Grocery
Hillsville
08.2024 - Current
- Collaborated with team members to identify and resolve quality issues.
- Implemented standard operating procedures for product handling.
- Communicated findings to management for continuous improvement initiatives.
- Identified areas of improvement in existing processes and procedures related to software quality assurance.
- Ensured compliance with established quality assurance procedures in accordance with company policies.
- Provided feedback on usability and suggested modifications to improve user experience.
- Evaluated overall quality assurance results against applicable standards and specifications.
- Consulted with management and personnel to educate on QA standards.
- Managed customer complaints, coordinating investigations, and ensuring effective resolutions.
- Identified quality problems and recommended solutions.
- Analyzed issues and recommended corrective actions to improve final results.
Education
CCHS
Hillsville, VirginiaSkills
- Attention to detail
- Quality assurance
- Team collaboration
- Problem resolution
- Effective communication
- Quality assurance processes
- Standard operating procedures
- Critical thinking
- Continuous improvement
- Quality improvements
- Standards interpretation
- Establishing and enforcing policy
- Verbal and written communication
- Sound decision-making skills
Timeline
QA Associate
Food Lion Grocery
08.2024 - Current
CCHS