Jacobi Smith
Richmond
Summary
Analytical Operations Analyst known for strong problem-solving and interpersonal communication skills. Experience in managing multiple projects and collaborating with cross-functional teams to achieve operational goals. Ready to support data-driven decision-making and enhance business performance.
Overview
5
5
years of professional experience
Work History
Operations Analyst (contractor)
Dominion Energy
Richmond, VA
03.2026 - 06.2026
- Analyzed operational data to identify trends and enhance process efficiency.
- Assisted in developing reports and dashboards for performance metrics.
- Collaborated with cross-functional teams to streamline workflows and communication.
- Supported project management initiatives through data collection and analysis.
- Monitored compliance with regulatory requirements and internal policies.
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Enhanced data accuracy through meticulous attention to detail in data management tasks.
- Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
Able Bodied Seaman
United States Military Sealift Command
Norfolk, VA
04.2023 - 01.2026
- Operated and maintained deck machinery to ensure efficient vessel operations.
- Conducted safety drills and inspections to enhance crew preparedness and compliance with regulations.
- Assisted in cargo handling, securing loads, and maintaining inventory accuracy during transport.
- Collaborated with crew members to execute shipboard maintenance tasks effectively and timely.
- Assisted in navigation tasks, contributing to the efficient operation of the ship''s journey.
- Scanned seas while navigating ship to quickly spy obstacles that could endanger vessel.
- Assisted in loading and unloading cargo, optimizing turnaround time in port for increased efficiency.
Student Data Specialist
Norfolk Public Schools
Norfolk, VA
07.2021 - 02.2023
- Analyzed student data to identify trends and improve academic performance.
- Developed and maintained databases for efficient data management and reporting.
- Collaborated with educators to implement data-driven strategies for curriculum enhancement.
- Ensured accuracy of data entries through meticulous validation processes.
- Trained staff on effective use of data systems and reporting tools.
- Streamlined data collection processes, enhancing efficiency across departments.
Education
Bachelor of Science - Mass Communication
Norfolk State University
Norfolk, VA05.2019
Skills
- Operational efficiency
- Workflow optimization
- Data analysis
- Operations research
- Process updates
- Multitasking
- Decision-making
- Organizational skills
- Cross-functional teamwork
- Attention to detail
- Root-cause analysis
- Statistical analysis
- Project management
- Interpersonal communication
- Team building
- Problem-solving
- Reporting skills
Timeline
Operations Analyst (contractor)
Dominion Energy
03.2026 - 06.2026
Able Bodied Seaman
United States Military Sealift Command
04.2023 - 01.2026
Student Data Specialist
Norfolk Public Schools
07.2021 - 02.2023
Bachelor of Science - Mass Communication
Norfolk State University