Jacqueline Clark
Virginia Beach
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
KFC
Suffolk
11.2024 - Current
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
Barista Trainer
Starbucks
Norfolk
11.2022 - 12.2024
- Efficiently operated espresso machines, blenders, and other equipment to prepare high-quality beverages in a fast-paced setting
- Managed cash transactions accurately and efficiently while upholding cash handling procedures
- Assisted in the setup of promotional displays or seasonal decorations as directed by store management
- Managed inventory levels to prevent stock outs and minimize excess inventory costs
- Ensured compliance with regulatory requirements related to workplace safety and environmental regulations
- Investigated root causes of production issues and implemented corrective actions to prevent recurrence
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Described menu items to customers and suggested products based on stated preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Listened to customer desires and needs to recommend optimal products.
Assistant Manager
Hook & Reel
Norfolk
11.2020 - 11.2022
- Developed and implemented training programs for new hires, resulting in improved service quality and customer satisfaction
- Resolved customer complaints promptly and effectively, creating a positive dining experience for all patrons
- Assisted in planning and executing special events such as private parties or holiday celebrations within budget constraints
- Managed a team of 35 waitstaff, providing guidance and support to ensure smooth operations during high-volume shifts
- Created methods of upselling material for new hires on company policies and procedures
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
- Increased customer satisfaction scores by 47% through implementation of new service protocols
- Implemented employee recognition programs that increased morale by 67%
Waitress
Teppanyaki Grill & Buffet
Norfolk
11.2019 - 05.2020
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
- Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
- Implemented policies/procedures as well as menu knowledge to ensure consistent quality of service
- Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
Education
Bachelor's degree - Itelligence And Analysis
ECPI University
Virginia Beach, VA02.2022
High School Diploma -
Norview Highschool
Norfolk, VA06-2019
Skills
- Professional writing
- Adaptability
- Employee training
- Conflict resolution
- Performance assessment
- Communication skills
- Time management
- Problem solving
- Customer relations
- Strategic planning
- Crisis management
- Data analysis
Certification
- JAVA Programming I, 06/01/19, Present, 450 hours of instructions certified from a Technical School.
- Microsoft Technology Associate, 02/01/19, Present, verify.certiport.com ----- wkzmN-2FwD
- ServSafe Food Handler Certification, 08/01/23, 08/01/25
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Manager
KFC
11.2024 - Current
Barista Trainer
Starbucks
11.2022 - 12.2024
Assistant Manager
Hook & Reel
11.2020 - 11.2022
Waitress
Teppanyaki Grill & Buffet
11.2019 - 05.2020
Bachelor's degree - Itelligence And Analysis
ECPI University
High School Diploma -
Norview Highschool