Jacqueline RIVERA
Woodbridge
Summary
Energetic healthcare administration professional with demonstrated strengths in customer service, ensuring accurate registration, and handling complex scheduling. Great communication and problem-solving skills. Seeking opportunities to improve patient relations and increase efficiency in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Robert Half
03.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained accurate patient records and updated information in compliance with HIPAA regulations.
Scheduling Specialist
Ensemble Health Partners
07.2023 - 08.2024
- Answered incoming calls and made outbound calls promptly, ensuring timely communication with patients
- Scheduled radiology procedures, managing complex scheduling for multiple exams within a single patient visit.
Patient Service Representative
Washington Radiology (Contract with Aya Healthcare)
03.2023 - 07.2023
- Managed the intake process for over 100 new and established patients daily, serving as the first point of contact, creating or updating patient records, and collecting billing and insurance information.
Insurance Verification Specialist
Virginia Hospital Center
11.2022 - 02.2023
- Obtained prior authorizations for outpatient surgeries and appointments.
- Verified patients' insurance eligibility, benefit coverage, and tracked authorization status through phone and web-based communication with insurance carriers.
Patient Financial Services Representative I
Inova Health System
06.2021 - 08.2022
- Organized and indexed scanned documents in EMR and document management systems.
- Collaborated with medical staff and administrative teams to retrieve and process documents as needed.
Education
High School Diploma -
C.D. Hylton High School
Woodbridge, VASkills
- Customer Service
- Telephone etiquette
- Medical Terminology
- Office administration
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Administrative Assistant
Robert Half
03.2024 - Current
Scheduling Specialist
Ensemble Health Partners
07.2023 - 08.2024
Patient Service Representative
Washington Radiology (Contract with Aya Healthcare)
03.2023 - 07.2023
Insurance Verification Specialist
Virginia Hospital Center
11.2022 - 02.2023
Patient Financial Services Representative I
Inova Health System
06.2021 - 08.2022
High School Diploma -
C.D. Hylton High School