Jacqulyn Cattani
Courtland
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavior Technician
Compass Behavioral Group
09.2024 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
Patient Care Coordinator
Beach Eye Care
02.2021 - 08.2021
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Delivered excellent patient experiences and direct care.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Liaised between hospital departments to facilitate effective communication.
- Worked with patients to schedule tests and procedures.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Developed strategic relationships with general practitioners and coworkers to build strong network.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
Administrative Assistant to the Director
Courthouse Montessori School
07.2019 - 02.2021
- Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery.
- Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Kept reception area clean and neat to give visitors positive first impression.
- Composed and proofread memos, letters and reports to verify error-free communication.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Maintained daily reports and advised executive leaders in decision-making processes.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
- Established administrative work procedures to track staff's daily tasks.
Education
Bachelors of Health Science - Health Science Minor in Psychology
Liberty University
Lynchburg, VA05.2025
Skills
- 45WPM typing speed
- Documentation
- Office administration
- Records management
- Customer and client relations
- Claims Processing
- Healthcare operations
- HIPAA Compliance
- Organizational Skills
- Appointment Scheduling
- Patient Relations
- Insurance Verification
- Patient Care Coordination
- Patient confidentiality
- Verbal and written communication
Certification
- Certified Medication Administration (MAT)
- Certified CPR/First AID
- Safety Care
Timeline
Behavior Technician
Compass Behavioral Group
09.2024 - Current
Patient Care Coordinator
Beach Eye Care
02.2021 - 08.2021
Administrative Assistant to the Director
Courthouse Montessori School
07.2019 - 02.2021
Bachelors of Health Science - Health Science Minor in Psychology
Liberty University
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