Jada Mackenzie Partman
Reston
Summary
Motivated professional committed to delivering exceptional in-flight experiences. Known for calm and confident communication during both routine operations and unexpected situations. Dedicated to safety compliance, teamwork, and creating a welcoming, passenger‑focused cabin environment.
Overview
6
6
years of professional experience
Work History
Flight Attendant
Mesa Airlines (United Express)
06.2023 - Current
- Provide safe, friendly, and efficient in-flight service to passengers on regional United Express routes.
- Demonstrate calm, confident communication during routine operations and unexpected situations.
- Deliver high-quality customer service with a positive attitude and professional demeanor.
- Conduct safety demonstrations, cabin checks, and compliance procedures in accordance with FAA regulations.
- Support crew coordination to maintain on-time performance and a smooth passenger experience.
Lead Client Services Representative
PetSuites
04.2022 - 06.2023
- Served as the lead point of contact for clients, ensuring a positive and professional experience for all guests and pet owners.
- Managed daily front-desk operations, scheduling, check-ins, and service requests with accuracy and attention to detail.
- Resolved customer concerns with a calm, friendly, and confident approach, maintaining high satisfaction levels.
- Trained and supported new team members, promoting strong communication and service standards.
- Resigned after being hired as a flight attendant to advance into the aviation industry.
Waitress / Lead Hostess
New Orleans Food & Spirits
01.2021 - 06.2023
- Delivered fast, friendly, and attentive service in a high-volume restaurant environment.
- Led hostess operations, managing seating charts, waitlists, and guest flow to ensure smooth service.
- Provided excellent customer service, resolving issues with professionalism and a positive attitude.
- Collaborated with kitchen and service teams to maintain efficiency and guest satisfaction.
- Resigned after being hired as a flight attendant to advance into the aviation industry.
Shift Lead / Team Member
Smoothie King
06.2020 - 08.2021
- Prepared orders quickly and accurately while maintaining a clean, safe, and welcoming environment.
- Provided friendly, efficient customer service during high-volume shifts.
- Trained new team members on store procedures, product knowledge, and customer service standards.
- Managed shift responsibilities, including opening/closing tasks and inventory checks.
- Built early leadership and multitasking skills in a fast-paced environment.
Client Services Representative/Physical Education Instructor
X-Fusion
01.2020 - 06.2020
- Trained new team members on best practices for client interaction and service standards.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Closed due to COVID
Education
High School Diploma -
Burk Baker School of Real Estate & Appraisal
Mandeville, LA12-2021
High School Diploma - undefined
Franklinton High School
Franklinton, LA05-2021
Skills
- Effective Communication
- Flight safety
- Adult AED and CPR
- First aid
- Crew resource management
- Customer service
- Safety Compliance
- Emergency medical training
Timeline
Flight Attendant
Mesa Airlines (United Express)
06.2023 - Current
Lead Client Services Representative
PetSuites
04.2022 - 06.2023
Waitress / Lead Hostess
New Orleans Food & Spirits
01.2021 - 06.2023
Shift Lead / Team Member
Smoothie King
06.2020 - 08.2021
Client Services Representative/Physical Education Instructor
X-Fusion
01.2020 - 06.2020
High School Diploma - undefined
Franklinton High School
High School Diploma -
Burk Baker School of Real Estate & Appraisal