Jade Alvarado
Newport News,VA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dental Office Manager
US Army
09.2019 - Current
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Supervised and led team of dental hygienists and support staff of 5 team members.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Trained and developed personnel to improve safety, employee relations and resolve sentinel issues.
Dental Hygienist
US Army
09.2018 - 09.2019
- Carried out advanced dental cleaning services.
- Screened patients for signs of oral cancer, lesions or disease by visually and manually inspecting mouth and gums.
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
- Capably performed prophylaxis in absence of periodontal disease or gingivitis.
- Improved and developed knowledge through continuing education courses and seminars.
- Interpreted patients dental radiographs.
Human Resources Specialist
US Army
04.2018 - 09.2018
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Dental Assistant
US Army
02.2015 - 04.2018
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Took dental images following strict patient protection rules, applying lead aprons.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
Bachelor of Science - Health Sciences
Purdue University Global
West Lafayette, IN07.2022
Skills
- Inventory management
- Employee training
- Regulatory requirements
- Patient Relations
- Policies and procedures
- Staff Management
- Strategic planning
- Business administration
- Training programs
- Office Administration
- Risk management
Certification
- Equal Opportunity Leader Training - September 2021-Current
- Unit Prevention Leader Training - January 2018-Current
Timeline
Dental Office Manager
US Army
09.2019 - Current
Dental Hygienist
US Army
09.2018 - 09.2019
Human Resources Specialist
US Army
04.2018 - 09.2018
Dental Assistant
US Army
02.2015 - 04.2018
Bachelor of Science - Health Sciences
Purdue University Global
- Equal Opportunity Leader Training - September 2021-Current
- Unit Prevention Leader Training - January 2018-Current
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