Jade Taylor
Virginia Beach
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possessing solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Claire's Stores Inc
701 Lynnhaven Pkwy
01.2026 - Current
- Assisted in daily operations, ensuring smooth store functionality and customer satisfaction.
- Handled cash transactions accurately, maintaining financial integrity during shifts.
- Monitored sales trends, providing insights to improve merchandising strategies.
- Received great Google reviews on my positive attitude and patience, creating a better shopping experience.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
Stylist
All The Rage
Virginia Beach, VA
01.2024 - 05.2024
- Collaborated with team members to ensure efficient workflow during busy hours.
- Adapted to diverse client needs, providing tailored solutions based on needs and preferences.
- Provided exceptional customer service, ensuring a positive experience for all clients.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Head Hostess
Chili's Bar and Grill
Virginia Beach, VA
08.2023 - 12.2023
- Answered phone calls to take orders, give information and document reservations
- Managed customer complaints, ensuring resolution and satisfaction through effective communication.
- Collaborated with team members to enhance service delivery and customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to positive feedback from clients.
Education
No Degree - Education
Norfolk State University
Norfolk, Virginia, VA06.2028
Skills
- Customer service
- Results driven
- Multitasking and organization
- Detail oriented
- Team player
- Problem-solving
- Customer service management
Timeline
Assistant Manager
Claire's Stores Inc
01.2026 - Current
Stylist
All The Rage
01.2024 - 05.2024
Head Hostess
Chili's Bar and Grill
08.2023 - 12.2023
No Degree - Education
Norfolk State University