Jaelyn Mason
Stephens City
Summary
Dedicated professional with a strong foundation in customer service, attention to detail, and effective communication, essential for the diverse responsibilities of a Workforce Registration Specialist. Experience at Starbucks includes managing a high volume of customer transactions while delivering exceptional service under tight deadlines, fostering readiness for a dynamic office environment. Detail-oriented and adept at handling patient-facing and administrative tasks through strong multitasking and organizational skills. Seeking a full-time position that offers professional challenges and the opportunity to leverage interpersonal skills, time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Chiropractic Assistant
Align Spine Chiropractic & Wellness
Martinsburg, WV
11.2025 - Current
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Member Service Representative
Navy Federal Credit Union
Winchester, VA
03.2025 - 06.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Verified customer identification and documentation for compliant transactions.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Dental Assistant
Valley Dental
Winchester, VA
08.2024 - 01.2025
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared patient x-rays and images for dentist review.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Scheduled and confirmed patient appointments.
Barista
Starbucks Corp
Winchester
08.2023 - 07.2024
- Preparing coffee using various preparation techniques and equipment. Selling coffee and coffee grinding and brewing equipment. Handling cash and credit transactions. Maintaining inventory and managing storage and supplies.
- Part-time
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Brand Ambassador
JCpenny's Beauty
Winchester
11.2022 - 05.2023
- Promoting company products. Educating customers about products. Increasing brand awareness. Maintaining a positive image of the brand. Working closely with sales and marketing on marketing strategies. Creating social media content. Responding to online reviews.
- Part-time
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Keyholder
Platos closet
Winchester
12.2019 - 05.2021
- Assist the Store Manager/ASM with managing and promoting all aspects of the business; including but not limited to buying, pricing, sales, merchandising, loss prevention, training and managing staff. Promote a high level of customer service and continually strive for innovative solutions and alternatives in bettering the business.
- Part-time
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Education
Diploma -
Sherando High School
Stephens CitySkills
- Customer service excellence
- Data visualization
- Proficient in Microsoft Office
- Billing assistance
- Coordinating patient services
- X-ray imaging preparation
- Professional telephone communication
- Strong communication skills
- Front desk administration
- Interpersonal communication
- Strong writing and verbal skills
Timeline
Chiropractic Assistant
Align Spine Chiropractic & Wellness
11.2025 - Current
Member Service Representative
Navy Federal Credit Union
03.2025 - 06.2025
Dental Assistant
Valley Dental
08.2024 - 01.2025
Barista
Starbucks Corp
08.2023 - 07.2024
Brand Ambassador
JCpenny's Beauty
11.2022 - 05.2023
Keyholder
Platos closet
12.2019 - 05.2021
Diploma -
Sherando High School