JAELYNN RUSSELL
NORFOLK
Summary
Professional with strong background in process optimization and workflow management. Skilled in coordinating tasks, ensuring quality, and improving efficiency. Known for effective teamwork and adaptability in fast-paced environments. Proven track record in delivering results and driving continuous improvement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lead Process Assistant
Amazon
07.2024 - Current
- Facilitated adherence to labor plans and shift priorities through diligent monitoring of inbound, outbound, and dock workflows.
- Provided comprehensive support to new flow associates, clarifying processes and delivering performance feedback to enhance learning outcomes.
- Partnered with operations and safety teams to enhance adherence to standard operating procedures and address knowledge gaps on the floor.
- Provided comprehensive training on Amazon policies and operational best practices to enhance employee performance and adherence to behavioral standards.
- Identified training needs and recommended targeted coaching interventions to enhance team capabilities.
- Supported compliance efforts through audits, retraining initiatives, and quality checks to ensure associates met operational and safety benchmarks.
Technician Assistant
Bay Beach Veterinary Emergency Hospital
04.2024 - 05.2025
- Assisted in gathering triage details for ongoing cases to improve diagnostic accuracy.
- Maintained accurate medical records while closely monitoring patient vitals and administering medications to support high-quality patient care.
- Contributed insights during team rounds, supporting development of patient care strategies and strengthening team dynamics.
- Administered various medical interventions, from diagnostics to emergencies, while responding promptly to critical veterinary situations.
- Monitored and prepared animals for surgery, administering necessary anesthetics to enhance overall comfort and health.
- Developed and delivered comprehensive training programs for owners and guardians focused on animal care, nutrition, and effective disease management strategies.
Patient Access Technician
Children’s Hospital—King’s Daughters
08.2023 - 05.2024
- Operated and maintained medical equipment to ensure optimal performance and reliability.
- Assisted in patient care tasks, contributing to a supportive environment for children and families.
- Collaborated with healthcare teams to streamline workflow and improve operational efficiency.
- Streamlined communication, introducing centralized platform for logging and tracking technical issues.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
Education
Bachelor of Science - Healthcare Administration Services
Norfolk State University
Norfolk, VA05-2026
Bachelor of Science - Business Accountancy
Norfolk State University
Norfolk, VA05-2026
Skills
- Adaptive learning
- Organizational development
- Workflow management
- Performance monitoring
- Data entry
- Network security
- Network protocols
Certification
- OSHA Certified: 2024
- Jam-Clear Certification: 2024
- IBM Cybersecurity SkillsBuild Certification: 2024
- Electronic Health Records Specialist (CEHRS) - National Healthcareer Association: 2023
- QuickBooks ProAdvisor Certification – Intuit QuickBooks: 2019
- Microsoft Office Specialist, Microsoft Word, Excel, PowerPoint (MOS) - Microsoft Corporation: 2019
Affiliations
United States Army—25B, Private First Class
Timeline
Lead Process Assistant
Amazon
07.2024 - Current
Technician Assistant
Bay Beach Veterinary Emergency Hospital
04.2024 - 05.2025
Patient Access Technician
Children’s Hospital—King’s Daughters
08.2023 - 05.2024
Bachelor of Science - Healthcare Administration Services
Norfolk State University
Bachelor of Science - Business Accountancy
Norfolk State University