Jahniece McNair
The Home Depot Inc
Richmond
7
years of professional experience
Experienced with team leadership, operational management, and strategic planning. Utilizes strong interpersonal and organizational skills to drive departmental success. Track record of enhancing team performance and implementing process improvements.
Work History
Department Supervisor
1 Year- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained new employees on company policies, procedures, and best practices for customer service.
- Managed inventory levels, ensuring product availability and timely restocking of merchandise.
- Assisted in resolving customer inquiries and complaints, enhancing overall satisfaction ratings.
- Monitored compliance with operational standards, contributing to a safe work environment.
- Implemented process improvements that streamlined tasks and reduced downtime among staff members.
- Developed strong relationships with team members, fostering a positive work environment and encouraging collaboration.
- Increased sales revenue by effectively managing product inventory and strategically merchandising key items.
- Boosted overall customer satisfaction by addressing concerns promptly and providing effective solutions.
- Reduced employee turnover through consistent coaching, mentoring, and professional development opportunities.
- Implemented loss prevention measures to minimize theft incidents within the department, maintaining strict inventory control practices.
- Provided exceptional leadership for a diverse team of employees, consistently achieving departmental goals and objectives.
Claims Specialist
6 Months- Reviewed and processed insurance claims to ensure compliance with company policies and regulations.
- Communicated effectively with clients to gather necessary documentation and information for claim resolution.
- Analyzed claim data to identify trends and recommend process improvements for enhanced efficiency.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Followed up with customers on unresolved issues.
Restaurant Manager
5 Years 3 Months- Supervised daily restaurant operations to ensure high service standards and guest satisfaction.
- Trained and mentored staff on food safety protocols and customer service excellence.
- Managed inventory levels, reducing waste through efficient stock control practices.
- Implemented scheduling strategies to optimize labor costs while maintaining quality service.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction scores consistently.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Education
High School Diploma
- Extracurricular Activities
Skills
Customer service
Problem resolution
Workplace safety
Time management
Customer relations
Leadership skills
Staff supervision
Inventory management
Employee engagement
Timeline
Department Supervisor
The Home Depot Inc
08.2025 - CurrentRead More
Claims Specialist
GEICO
01.2025 - 07.2025Read More
Restaurant Manager
Kings Dominion Amusement Park
09.2019 - 12.2024Read More
Meadowbrook High School
High School Diploma
Read More