JahNisha Byrd
Richmond
Summary
Driven professional with a robust background in customer service and order fulfillment, notably at BA's Wholesale Club. Excelled in roles requiring attention to detail and problem-solving, achieving efficient delivery and packaging processes. Skilled in inventory management and customer interaction, I consistently enhance operational efficiency and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Omni Associate
BA's Wholesale Club
Mechanicsville
11.2022 - Current
- Fulfill online orders by accurately picking and packing items for customer pickup
- Communicate with customers to resolve order issues and ensure smooth pickup experiences
- Coordinate with various departments to ensure timely and efficient order fulfillment
Bakery Clerk
BJ’s Wholesale Club
Richmond
09.2022 - Current
- Assist in baking, decorating, and packaging cakes and other baked goods
- Maintain cleanliness and organization in the bakery area
- Provide excellent customer service, assisting customers with bakery purchases and inquiries
Delivery Driver/Customer Service
Amazon Flex
Richmond
08.2018 - Current
- Load and unload packages, ensuring safe and accurate deliveries
- Plan efficient delivery routes, optimizing time and fuel usage
- Provide professional customer service and address delivery issues promptly
- Use handheld devices to scan packages and update delivery statuses
Meat Packer
Performance Food Group
Henrico County
08.2021 - 09.2022
- Packaged beef products according to company guidelines and FDA requirements
- Labeled packages with necessary information, including expiration dates
- Worked in a fast-paced environment, managing multiple tasks efficiently
Deli Clerk
BJ’s Wholesale Club
Mechanicsville
08.2016 - 08.2021
- Sliced meats and cheeses, prepared sandwiches, and ensured food safety compliance
- Assisted customers with their deli orders, providing recommendations when needed
- Monitored stock levels and restocked items to maintain inventory
Cashier
Raising Cane’s
Richmond
08.2015 - 09.2017
- Processed customer orders and payments accurately using the point of sale system
- Maintained a clean and organized cashier station
- Resolved customer inquiries and complaints, ensuring a positive experience
Cashier
Kings Dominion
Doswell
05.2012 - 10.2012
- Processed food and beverage orders, assisted customers with menu choices, and ensured a fast and efficient service
Education
High School Diploma -
John Marshall High School
Richmond, VA06.2013
Skills
- Microsoft PowerPoint
- Microsoft Word
- Customer Service
- Order Fulfillment
- Packaging
- Delivery Driving
- Route Management
- Cross-functional teamwork
- Attention to detail
- Problem-solving abilities
- Multitasking and organization
- New hire training
- Customer interaction
- Team collaboration
- Order fulfillment
- Pallet Jack Operation
- RF Scanner
- Inventory Management
- Time Management
- Problem-Solving
- Food Preparation
- Sanitation Compliance
- Heavy Lifting
- Manufacturing Processes
- Product inspection
- Problem-solving
Awards
Star of the Month, BJ’s Wholesale Club, 02/01/21
Timeline
Omni Associate
BA's Wholesale Club
11.2022 - Current
Bakery Clerk
BJ’s Wholesale Club
09.2022 - Current
Meat Packer
Performance Food Group
08.2021 - 09.2022
Delivery Driver/Customer Service
Amazon Flex
08.2018 - Current
Deli Clerk
BJ’s Wholesale Club
08.2016 - 08.2021
Cashier
Raising Cane’s
08.2015 - 09.2017
Cashier
Kings Dominion
05.2012 - 10.2012
High School Diploma -
John Marshall High School