Jaila Blue
Richmond,Va
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
6
6
years of professional experience
Work History
Cashier
Food Lion
09.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained clean and organized checkout area to enhance shopping experience.
- Assisted in inventory management by restocking shelves and tracking product availability.
- Monitored cash drawer accuracy, ensuring proper handling of cash and credit transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed up to 4 tables at a time
Customer Service associate/Team lead in training
Wawa
07.2023 - 11.2024
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in training new associates on operational procedures and customer engagement techniques.
- Managed inventory levels, ensuring product availability and minimizing waste through effective stock rotation.
- Collaborated with team members to streamline checkout processes, enhancing speed and accuracy during peak hours.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards consistently.
- Utilized point-of-sale systems to process transactions accurately while handling cash responsibly.
- Monitored customer feedback, implementing suggestions to improve service quality and overall satisfaction levels.
- Developed strong relationships with regular customers, fostering loyalty through personalized service experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Front End Associate
Walmart Supercenter
02.2022 - 03.2023
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and organization.
- Operated point-of-sale systems efficiently, ensuring smooth transaction processes.
- Monitored sales floor for cleanliness and organization to create welcoming environment for shoppers.
- Resolved customer complaints effectively, promoting loyalty and repeat business through exceptional service.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Answered questions about store policies and addressed customer concerns.
- Worked 9 hour shifts
Server
Red Lobster
10.2021 - 05.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Managed multiple tables efficiently, enhancing guest satisfaction and dining experience.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers
- Took 4 tables at a time
Crew Trainer
Zaxby's
03.2020 - 07.2021
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations and company policies.
- Monitored team performance and provided constructive feedback to enhance skills.
- Assisted in inventory management by tracking stock levels and reducing waste.
- Implemented quality control measures to maintain high service standards.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Worked with only 3 employees one night including myself
Education
High School Diploma -
Pebblebrook High School
Marietta, GA05.2021
Skills
Order taking
- Cleaning and sanitizing
- Time management skills
- Cash handling
- Team collaboration
- Customer service excellence
Timeline
Cashier
Food Lion
09.2025 - Current
Customer Service associate/Team lead in training
Wawa
07.2023 - 11.2024
Front End Associate
Walmart Supercenter
02.2022 - 03.2023
Server
Red Lobster
10.2021 - 05.2022
Crew Trainer
Zaxby's
03.2020 - 07.2021
High School Diploma -
Pebblebrook High School