Jarrett Emory
Midlothian,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in highly-regulated industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Services Consultant
Progressive Insurance
09.2023 - 04.2024
- Tasked with answering 40+ customer calls regarding automobile coverages and provide service in changing information, sending out documents, and addressing concerns
- Locating and interpreting guidelines and work instructions for all 50 states in compliance to myriad insurance regulations
- Implemented innovative strategies to optimize service quality and efficiency, resulting in higher customer satisfaction levels.
Lead Sales Associate
Virginia ABC
10.2020 - 09.2023
- Tasked with managerial duties like guiding team through time-sensitive opening and closing procedures with effective delegation and communication
- Running shifts for upwards of 15+ staff and delegating breaks/lunches, as well as fostering a friendly and personable environment suitable for growth and satisfaction
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Accounting for day-to-day store funds with cash/check handling, and keyholder responsibilities
- Engaged with customers on the sales floor to provide aid, answer questions, and promote sales, with a wealth of product knowledge to better assess their wants.
Supplemental Instructor
Brightpoint Community College
01.2019 - 12.2019
- Worked in tandem with an English Professor in the classroom to facilitate a better learning environment for struggling students, including collaboration on lesson plans and insights into class structuring
- Provided essay edits, structural breakdowns and recaps to facilitate higher quality work
- Simplified complex concepts for students with diverse learning styles using visual aids, analogies, and interactive activities.
- Improved student retention rates through tailored one-on-one tutoring sessions for struggling individuals.
Education
Pursuing Bachelors in English -
Virginia Commonwealth University
Richmond, VAAssociate's in English -
Brightpoint Community College
Midlothian, VA12.2019
Skills
- Customer Relationship Management
- Quality Control
- Performance Goals
- Mechanical Aptitude
- Tech-Savvy
- Collaborative mindset
- Accident Prevention
- Problem-solving abilities
- Policy understanding
- Time Management
Timeline
Services Consultant
Progressive Insurance
09.2023 - 04.2024
Lead Sales Associate
Virginia ABC
10.2020 - 09.2023
Supplemental Instructor
Brightpoint Community College
01.2019 - 12.2019
Pursuing Bachelors in English -
Virginia Commonwealth University
Associate's in English -
Brightpoint Community College
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