Jakayla Pitt
Suffolk
Summary
Customer Service Specialist with proven experience in fast-paced environments. Prioritizes tasks and resolves complex issues with professionalism and empathy. Builds strong customer relationships and maintains high satisfaction levels, contributing to team success. Collaborative team player with strong communication, problem-solving, and multitasking skills, focused on enhancing customer experiences.
Overview
2
2
years of post-secondary education
2
2
years of professional experience
Work History
Virtual Receptionist/CSR
MAP Communications
Virginia Beach
06.2024 - 08.2025
- Streamlined workflow processes by ensuring accurate and efficient entry of caller details into CRM systems and record-keeping tools.
- Cultivated a positive workplace environment by actively engaging in team-building activities.
- Improved caller experience by delivering professional, friendly, and empathetic assistance...
- Boosted customer satisfaction by promptly answering and effectively directing incoming calls.
- Achieved high levels of confidentiality compliance by securely handling sensitive information.
- Ensured confidentiality of sensitive information to protect client trust.
- Demonstrated adaptability while navigating unexpected technical issues.
- Supported scheduling of appointments for diverse services to enhance customer convenience.
- Assisted in scheduling appointments for various services.
Rental Coordinator
Four Starr Auto Rental
Suffolk
03.2026 - Current
- Coordinated vehicle rental processes for customer inquiries and reservations.
- Assisted customers with vehicle selection and provided product information.
- Provided exceptional customer service to ensure satisfaction with rental services.
- Communicated with clients to resolve issues and enhance service experience.
- Resolved customer complaints or disputes related to rentals in a professional manner.
- Maintained accurate records of rental transactions and client interactions..
- Managed rental agreements and ensured compliance with company policies.
- Utilized reservation systems for efficient scheduling and inventory management.
- Monitored daily rental schedules and ensured timely delivery of products and services.
Education
Bachelor of Arts - Criminal Justice
Tidewater Community College
Norfolk, VA 01.2026 - 08.2026
Criminal Justice -
Old Dominion University
Norfolk, Virginia 08.2024 - 08.2025
High School -
Nansemond River High School
Suffolk, VASkills
- Inventory management
- Customer Service
- Compliance assurance
- Communication skills
- Strategic Planning
- Team collaboration
- Multitasking proficiency
- Conflict resolution
- Adaptability
- Writing Skills
Extracurricular Activities
President
DECA, Nansemond River High School | October 2022 – June 2023
- Led the school's DECA chapter, guiding members in leadership development and chapter initiatives.
- Directed year-round training and preparation for regional, state, and national DECA competitions
- Organized meetings, workshops, and practice sessions to strengthen members' business, marketing, finance, and entrepreneurship skills.
- Mentored members in competitive event strategies, professional communication, and leadership development.
- Represented the chapter at conferences and competitive events while promoting teamwork, professionalism, and member engagement.
Timeline
Rental Coordinator
Four Starr Auto Rental
03.2026 - Current
Bachelor of Arts - Criminal Justice
Tidewater Community College
01.2026 - 08.2026
Criminal Justice -
Old Dominion University
08.2024 - 08.2025
Virtual Receptionist/CSR
MAP Communications
06.2024 - 08.2025
High School -
Nansemond River High School