Jakob Payne
Richlands
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Receiving
Lowes
06.2025 - Current
- Improved warehouse efficiency by streamlining receiving processes and implementing best practices.
- Contributed receiving data for financial lead for end-of-year accounting and internal audit processing.
- Collaborated with team members to optimize shipping and receiving workflows, resulting in reduced processing times.
- Managed receiving operations and proper storage of incoming materials.
Labor Contractor
Private Practice
01.2024 - 05.2025
- Operated heavy machinery to complete construction tasks efficiently.
- Assisted in implementing safety protocols to maintain compliance on job sites.
- Collaborated with team members to ensure timely project completion and quality standards.
- Monitored inventory levels and reported shortages to management for timely replenishment.
Key Holder
Tabacco Outlet
03.2019 - 11.2023
- Assisted in daily operational tasks, ensuring smooth store functionality and customer satisfaction.
- Managed inventory levels, restocking shelves to maintain optimal product availability.
- Trained new staff members on store policies and procedures for efficient operations.
- Executed cash handling procedures, balancing registers accurately at end of shifts.
Crew Trainer
Wendys Restaurant
01.2020 - 01.2021
- Trained new crew members on operational procedures and safety protocols.
- Developed training materials to enhance onboarding efficiency and knowledge retention.
- Monitored crew performance, providing feedback to improve service quality and compliance.
- Facilitated ongoing training sessions to update staff on product knowledge and customer service techniques.
Education
High School Diploma -
Lebanon Workforce Center
Lebanon, VA01-2017
Skills
- Ordering and receiving procedures
- Issuing and receiving equipment
- Merchandise receiving and handling
- Shipment receiving and processing
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Microsoft outlook
- Documentation
Timeline
Receiving
Lowes
06.2025 - Current
Labor Contractor
Private Practice
01.2024 - 05.2025
Crew Trainer
Wendys Restaurant
01.2020 - 01.2021
Key Holder
Tabacco Outlet
03.2019 - 11.2023
High School Diploma -
Lebanon Workforce Center