Jakoyia Doswell
Hampton
Summary
Background includes comprehensive experience in inventory management, focusing on stock replenishment and warehouse organization. Successfully monitored environmental conditions within the warehouse to ensure compliance with safety
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Warehouse Worker
Target Logistics
Suffolk
04.2017 - Current
- Maintained stock levels in accordance with company policies.
- Monitored temperature and humidity levels in warehouse.
- Provided assistance in loading and unloading containers from ships and trains.
- Collaborated closely with other departments on special projects as needed.
Customer Service Representative
Faneuil
Hampton
08.2014 - 04.2017
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
Customer Service Representative
IBEX Global
Hampton
11.2012 - 06.2014
- Provided accurate information about products and services to customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
Education
High School Diploma -
Phoebus
Hampton, VA06-2012
Skills
- Inventory management
- Equipment operation
- Warehouse organization
- Stock replenishment
- Problem solving
- Time management
- Microsoft PowerPoint
- Safety protocols
- Customer service
- Team collaboration
- Communication skills
- Load handling
- Telecommunications expertise
- Workplace safety training
- Fall protection
Timeline
Warehouse Worker
Target Logistics
04.2017 - Current
Customer Service Representative
Faneuil
08.2014 - 04.2017
Customer Service Representative
IBEX Global
11.2012 - 06.2014
High School Diploma -
Phoebus