Jalaeyah Jones
Charles City
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Maximus Health Services
Chester
09.2024 - 04.2025
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
- Answered inbound calls, chats and emails to facilitate customer service.
- Setting up insurance plans including dental, vision and/or medical.
- Disclosing important tax documents/information.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Fulfillment Specialist
Walgreens Micro-Fulfillment Center
Mechanicsville
01.2024 - 08.2024
- Limited damage to products and orders by using care when choosing items.
- Assisted in the development of standard operating procedures.
- Filling and Packing customer prescriptions.
- Packaging prescriptions to be shipped to select stores in the area.
- Canister Replenishment
- Cold Chain Medications
- Manifesting Totes/Packing them to load the trucks.
- Organized and tracked shipments to ensure timely delivery.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Received and processed incoming orders, ensuring accuracy of data entry.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Packaged items with appropriate materials to prevent damage during shipping.
Crew Member Team Leader
Several Fast Food Franchises
Quinton
06.2021 - 06.2023
- Monitored employee productivity and provided constructive feedback and coaching.
- Assisted in training new crew members on proper food preparation, customer service, and safety protocols.
- Monitored team member performance to ensure quality standards were met.
- Providing excellent customer service making sure that customers are satisfied and well taken care of.
- Customer-Employee Feedback
- Balanced cash drawers, operated registers and prepared cash deposits.
- Motivated team members through positive reinforcement techniques such as rewards or recognition.
- Gained independent working skills and guided and mentored less experienced team members.
Skills
- Customer service
- Database management
- Insurance plan setup
- Order processing
- Technical support
- Inventory management
- Employee training
- Effective communication
- Attention to detail
- Time management
- Conflict resolution
- Multi-line phone systems
- Software navigation
Certification
- Received several certifications/certificates due to my outstanding performance helping customers navigate their concerns.
Languages
English
Professional
Timeline
Customer Service Representative
Maximus Health Services
09.2024 - 04.2025
Fulfillment Specialist
Walgreens Micro-Fulfillment Center
01.2024 - 08.2024
Crew Member Team Leader
Several Fast Food Franchises
06.2021 - 06.2023