Summary
Overview
Work History
Education
Skills
References
Timeline
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Jaleel Carthorne

Jaleel Carthorne

Evington

Summary

Motivated and detail-oriented IT professional with hands-on experience in technical support, networking, and device deployment within enterprise environments. Proven ability to troubleshoot hardware, software, and connectivity issues while providing excellent customer service to both staff and residents. I may not know everything, but I am extremely hard-working, adaptable, and always willing to learn and grow through new experiences. Known for a strong work ethic, quick learning, and a commitment to supporting organizational IT operations and infrastructure with reliability and professionalism.

Overview

1
1
year of professional experience

Work History

IT Intern

Westminster-Canterbury on Chesapeake Bay
Virginia Beach
04.2025 - 07.2025
  • Supported end-users across Windows, macOS, and ChromeOS platforms by providing technical troubleshooting and hardware/software support.
  • Supported and managed end-user service requests through the Freshdesk ticketing system, ensuring timely issue resolution and accurate documentation.
  • Assisted with office moves and technology setups, ensuring proper workstation configuration and connectivity.
  • Conducted workstation installations, including the deployment and setup of work computers (Windows and ChromeOS devices).
  • Installed and configured Aruba wireless access points to enhance network performance and coverage.
  • Performed firmware updates on hardware to maintain system security and stability.
  • Executed asset tracking and inventory management to ensure accurate documentation of IT resources.
  • Provided new resident IT support during move-ins, including Wi-Fi connectivity assistance and device MAC address identification.
  • Terminated Ethernet cables and created patch cables to support wired network infrastructure.
  • Assisted with basic network tasks, including switch port programming and general networking support.
  • Installed and maintained networked and local printers, providing ongoing printer troubleshooting and support.
  • Collaborated with IT team members on special projects and contributed to maintaining a stable, secure technology environment.

IT Intern

Westminster-Canterbury on Cheaspeake Bay
Virginia Beach
05.2024 - 08.2024
  • Assistance with JNL Project.
  • JNL Life Safety Phones Inventory and Track down.
  • Organizing boxes.
  • Spreadsheet organization.
  • Networking Assistance.
    Programming of switch ports.
    Setup of Aruba Access Point.
    Installation of Aruba Access Point.
    Termination of Ethernet cables.
    Ensured adequate WiFi coverage for an office area.
  • Office Moves/Setups.
    Workstation setups for team members.
    Monitors, Docking Stations, Keyboards, Mice, Cable Management.
  • Resident New Move-in Appointment Assistance.
    Connecting devices to WiFi.
    Locating MAC Addresses, if needed.
  • Chromebook Preparation and Assistance.
    Connect to our Google Workspace instance.
    Ensure they were assigned the proper OU for policies.
    Inventoried and checked out to team member.
    Assisted with issuing devices and making sure they were ready to transition from Chromebook devices.
  • Assisted with re-engineering our Equipment Issue form to ensure all steps are taken before, during, and after the appointment.

Education

Bachelor of Science - Enterprise Cybersecurity

Old Dominion University
Norfolk, VA
05-2025

Skills

  • Hardware Support: Workstation installations, Chromebook preparation, printer support, peripheral setup, cable management
  • Networking: Aruba access point installation, Wi-Fi setup, Ethernet termination, basic switch port programming, MAC address identification
  • Device Deployment: Google Workspace device configuration, asset tracking, hardware inventory management
  • Troubleshooting: Wi-Fi connectivity support, technical assistance for residents and staff
  • IT Process Improvement: Contributed to re-design of equipment issue procedures for improved efficiency
  • Tools & Systems: Freshdesk ticketing system, Google Workspace, Microsoft Office (Excel/Spreadsheets), Windows, macOS, ChromeOS

References

References available upon request.

Timeline

IT Intern

Westminster-Canterbury on Chesapeake Bay
04.2025 - 07.2025

IT Intern

Westminster-Canterbury on Cheaspeake Bay
05.2024 - 08.2024

Bachelor of Science - Enterprise Cybersecurity

Old Dominion University

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Jaleel Carthorne