Jalen Delancey
Woodbridge
Summary
Dedicated manager known for outstanding communication skills and commitment to team development. Successfully led store operations, resolved customer complaints, and conducted performance reviews, driving measurable improvements in customer satisfaction and team efficiency.
Professional technician with strong expertise in automotive repair and maintenance. Skilled in diagnostics, engine repair, and electrical systems. Known for collaborative teamwork and adaptability. Reliable and focused on delivering high-quality results in every task.
Overview
6
6
years of professional experience
Work History
Store Manager
AutoZone
02.2024 - Current
- Managed daily store operations to ensure optimal customer service and sales performance.
- Trained and developed team members on product knowledge and customer engagement strategies.
- Implemented inventory management techniques to maintain stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, adjust merchandise displays, and maximize profits.
- Oversaw cash handling procedures, ensuring accuracy during transactions and end-of-day reconciliations.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty ratings.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Automotive Technician
Critz GMC
11.2022 - 02.2024
- Diagnosed and repaired automotive systems including engines, transmissions, and electrical components.
- Conducted routine maintenance services such as oil changes, tire rotations, and brake inspections.
- Collaborated with service team to streamline workflow and improve turnaround times on repairs.
- Mentored junior technicians in diagnostic procedures and repair techniques to enhance skill development.
- Utilized advanced diagnostic tools and software to identify vehicle issues accurately and efficiently.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed customer orders and warranty services according to manufacturer specifications.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
Used Car Technician
Vaden Nissan
04.2021 - 11.2022
- Diagnosed and repaired a variety of vehicle issues, ensuring optimal performance and safety.
- Conducted thorough inspections and assessments to identify maintenance needs and potential hazards.
- Utilized specialized tools and diagnostic equipment to troubleshoot mechanical problems efficiently.
- Collaborated with team members to streamline repair processes, enhancing overall workflow efficiency.
- Was over 12 Lube Techs, helped maintain vehicles in a timely manner. Assisted them in upsells and inspecting the safety of the vehicles
- Demonstrated strong attention to detail while completing repair tasks, resulting in fewer return visits from customers due to unresolved issues.
- Stayed up-to-date on industry trends and advancements, allowing for accurate diagnosis and repair of various makes and models.
Lube Service Technician
CDJR of North Savannah
02.2020 - 04.2021
- Conducted routine inspections and maintenance on various vehicles, ensuring optimal functionality.
- Performed oil changes and fluid replacements efficiently to maintain vehicle performance..
- Collaborated with service team to streamline workflow, improving service delivery times.
- Implemented best practices for waste disposal, adhering to environmental regulations and standards.
- Delivered comprehensive vehicle inspections, identifying any necessary repairs or preventative maintenance needed for optimal performance.
- Contributed to successful repair operations by assisting master technicians with cooling systems and body panel replacements. Enhanced transmission technician's efficiency through support in rebuilding and installing transmissions. Improved overall repair turnaround time through effective teamwork.
Education
High School Diploma -
New Hampstead High School
Bloomingdale, GASkills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Outstanding communication skills
- Inventory management
- Cash management
- Shift scheduling
- Recruitment and hiring
- Goals and performance
Timeline
Store Manager
AutoZone
02.2024 - Current
Automotive Technician
Critz GMC
11.2022 - 02.2024
Used Car Technician
Vaden Nissan
04.2021 - 11.2022
Lube Service Technician
CDJR of North Savannah
02.2020 - 04.2021
High School Diploma -
New Hampstead High School