Jalen Pope
Alexandria
Summary
Hardworking, dedicated, and a loyal employee. Eager to take on new challenges, while being able to think critically in fast situations. Efficient in understanding customers wants and needs.
Quick to learn and adapt in hopes of becoming a manager in the customer service industry.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
LA Fitness
12.2021 - 09.2022
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
Expo/Head Food Runner
Mission BBQ
08.2021 - 11.2021
- Delivered correct food items to tables according to order documentation.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
Expo/Food Runner
Silverado
11.2022 - Current
- Answered questions from restaurant patrons regarding menu items.
- Organized and replenished supplies at food stations to optimize team performance.
- Cultivated warm relationships with regular customers.
- Maintained speed of service for food orders while minimizing errors and complaints.
Sales Associate
Harley Davidson
03.2024 - 08.2024
- Worked hard to deliver a premium customer experience with each and every customer; Creating customers for life.
- Handled various situations professionally and remained calm in busy, high stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Edison High School
Alexandria, VASkills
- Time Management
- Effective Multitasking
- Problem Detection and Resolution
- Persuasive Approach
- Customer Service
- Hospitality Management
- Anticipating Customer Needs
- Customer Satisfaction Promotion
Timeline
Sales Associate
Harley Davidson
03.2024 - 08.2024
Expo/Food Runner
Silverado
11.2022 - Current
Assistant General Manager
LA Fitness
12.2021 - 09.2022
Expo/Head Food Runner
Mission BBQ
08.2021 - 11.2021
High School Diploma -
Edison High School
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