Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jalyn Chapman

Salem

Summary

Dynamic customer service professional with experience at Mkg Enterprises, McDonald's, excelling in customer satisfaction and complaint resolution. Known for reliability and composure under pressure, I effectively processed transactions and fostered loyalty through empathetic interactions. Proficient in POS systems, I consistently ensured a welcoming environment that made customers feel valued.

Overview

7
7
years of professional experience

Work History

Customer Service Cashier

Mkg Enterprises, Mcdonald's
09.2018 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

Certificate - Dental Assistant

Accelerated Dental Academy
Salem, VA
05.2022

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash register operation
  • Guest services
  • Product knowledge
  • Customer focus
  • POS system operation
  • Data entry proficiency

Timeline

Customer Service Cashier

Mkg Enterprises, Mcdonald's
09.2018 - Current

Certificate - Dental Assistant

Accelerated Dental Academy

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Jalyn Chapman