Jamani Hardison
Portsmouth,VA
Summary
Results-driven financial services professional with over 10 years of experience in banking and member service, complemented by more than 6 years in leadership roles. Expertise includes branch operations, cash management support, ATM process oversight, member experience leadership, and fraud prevention. Recognized for exceptional communication skills and contributions to process improvement, with a proven ability to inspire and motivate teams. A collaborative spirit fosters a positive work environment that enhances performance and morale, driving success.
Overview
11
11
years of professional experience
Work History
Member Service Representative V
Navy Federal Credit Union
Portsmouth, VA
03.2026 - Current
- Oversees vault and ATM custodian functions ensuring secure management and daily balancing.
- Supervises branch opening, closing, and full balancing procedures including ATM, TCR, and vault components.
- Leads lobby management, resolves escalations, and positions staff to maintain service standards.
- Mentors and trains MSRs using structured development plans and targeted performance guidance.
- Supports Quality Control Checklists and Operational Soundness activities to maintain compliance.
- Investigates discrepancies, researches root causes, and ensures audit-ready documentation.
- Promotes digital services adoption and educates members on ATM/digital tools.
- Identifies fraud patterns and escalates appropriately while educating members on prevention.
Member Service Representative IV
Navy Federal Credit Union
Portsmouth, VA
08.2024 - 03.2026
- Resolved escalated member concerns and managed team support activities.
- Processed mortgage and IRA transactions in accordance with compliance guidelines.
- Delivered financial literacy presentations through partnerships with Chesapeake Public Schools.
- Mentored new hires and supported peer development across service standards.
- Participated in candidate interviews and contributed to hiring decisions.
Member Service Representative
Navy Federal Credit Union
Portsmouth, VA
06.2019 - 08.2024
- Represented the branch in Open Forums to communicate member impact and operational insights.
- Identified and prevented fraudulent transactions, protecting member assets.
- Provided consistent mentoring to new employees and supported onboarding workflows.
- Assisted the Transaction Document Processing Department during COVID-19 in 2020.
Relationship Banker
Bank of America
Portsmouth, VA
09.2015 - 06.2019
- Served as primary liaison for business account services and client support.
- Worked closely with leadership to address member concerns and improve service delivery.
- Managed vault and ATM operations ensuring accuracy of cash handling procedures.
Education
Business Management -
South University
Richmond, VA01-2018
Psychology -
Old Dominion University
Norfolk, VA01-2010
Skills
- Member Service Excellence
- Cash Handling & ATM Operations
- Fraud Prevention
- Audit & Compliance Support
- Leadership & Mentoring
- Process Improvement
- Courageous Communication
- Operational Soundness
- Digital Services Expertise
- Advanced knowledge of NFCU products
- Advanced Knowledge in banking services, policies, and
procedures
Accomplishments
- Sustained Superior Performance award for 2022 and 2026
- Employee Voice for the Ralph a Simulation that was utilized everyday in branch and back office for loan disbursements.
- Chosen to be the face of NFCU for the career site
- NFCU Commercial "moment in the mission"
- Financial Presentations in the middle school in our local area
Timeline
Member Service Representative V
Navy Federal Credit Union
03.2026 - Current
Member Service Representative IV
Navy Federal Credit Union
08.2024 - 03.2026
Member Service Representative
Navy Federal Credit Union
06.2019 - 08.2024
Relationship Banker
Bank of America
09.2015 - 06.2019
Business Management -
South University
Psychology -
Old Dominion University