Jamarco Haskins

● Generated financial and operational reports to assist management with business strategy.

● Maintained physical and digital files for employees and their documents.

● Met deadlines by proactively managing individual and team tasks.

● Maintained business operations, financial controls and control expenses while identifying opportunities to grow the business and

increase profits.

● Assessed employee performance and developed improvement plants.

● Created monthly schedules for employees.

● Developed quarterly branch business plans for maximum profitability and effectiveness.

● Conducted and created employee performance reviews to access strengths and weaknesses.

● Screened candidates to ensure their qualifications meet open positions.

● Supervised and cultivated branch employee performance through active training and mentoring.

● Effectively manage daily operations of a branch with 210 vehicles to include all performance management components, staffing

requirements, quality control, and customer service expectations.

● Developed and implemented training for seven new employees in order to exceed company standards in customer service and

sales.

● Ensure accounts are balanced by collecting and depositing payments and identifying and resolving discrepancies resulting in

100% accuracy of financial statements.

● Improved the customer experience to include dedicated time to review rental contracts, answer questions, and provide additional

support throughout the contract period.

● Exceptional leadership, interpersonal, and verbal and written communication skills; innate ability to build rapport with colleagues

and customers and succeed in challenging, high-pressure, and driven environments.

● Ability to build cohesive, productive teams while concurrently cultivating and encouraging creativity and individual expression

● Executed daily audits while also directly supervising Auto Detailer to ensure 100% alignment to standard operating procedures.

● Maintained top sales while also achieving a 90% customer service rating.

● Collaborated with regional VP ensuring quality, service, and management of the branch is at or above company expectations.

● Led and resolved all accident-related incidents by preparing damage reports and completing investigations.

● Communicated through email to colleagues with any office mandates.

● Replenished the stores inventory by ordering from Enterprise’s in-house website.

● Assisted customers upon their vehicle return, ensured both that they were completely satisfied with the rental experience, and

accurate billing

● Developed new business accounts while maintaining and strengthening existing ones

● Displayed sales capabilities by qualifying monthly on the enterprise regional matrix during my MT tenure

● Successfully managed over 200 in-bound calls weekly related to customer accommodations, rental contracts, and customer satis-

faction

Maintained top 5 sales in the area