JAMECA FITZGERALD
Midlothian,VA
Summary
Dedicated enthusiastic manager offering 15 years of leadership experience. Strategic thinker with a proven ability to build effective teams. Committed to identifying and leveraging growth opportunities. Superior skills in working in both team-based and independent capacities. Bringing a strong work ethic and excellent organizational skills to any setting.. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Property Manager
NewCastle Management
06.2023 - Current
- Direct all operational and financial aspects of a 452- new luxury community with a projected total of $10.5 MM in gross annual revenue.
- Increased occupancy by 8% within 60 days and reduced and maintained delinquency to under 5% .
- Managed budget development and expense control, ensuring optimal financial performance.
- Partnered closely with management team in setting strategic goals for occupancy rates, revenue growth, and overall property enhancement.
- Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
- Reduced maintenance costs by establishing preventive maintenance programs and vendor contract negotiations.
- Assisted in due diligence processes during new acquisitions, providing detailed assessments of potential investments'' operational strengths or weaknesses based on regional expertise.
- Ensure monthly financial and compliance reporting obligations to HUD and other Compliance Agencies.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Responded to employee inquiries regarding compliance regulations and procedures.
Operations Manager
GTT Commercial Tires
07.2022 - 06.2023
- Developed systems and procedures to improve operational quality and team efficiency
- Monitored accounts to verify compliance with payment terms and schedules
- Reviewed documentation and identified financial discrepancies where applicable
- Investigated and evaluated customers for creditworthiness and potential risk factors
- Drove revenue totals by bringing in over 2.4 million during tenure
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales, and billing departments
- Cultivated and strengthened lasting client relationships using firm issue resolution and dynamic communication skills
- Collected data and developed detailed spreadsheets to identify trends and create revenue, and profitability, and forecasted trends and recommended improvements based on financial risk analyses
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Corporate Compliance Manager
Dodson Property Management / Atrium Management
04.2021 - 07.2022
- Oversee all affordable components for approximately 700 apartment units throughout Virginia
- Tax Credit, Tax Exempt Bond, Section 8, and Public Base Housing Section 8
- Issued monthly reporting analysis to achieve validation of external reports and operational reports to several agencies
- Kept properties in compliance with local, state, and federal regulations, including prohibiting any form of discrimination in operational practices
- Analyzed and evaluated monthly and quarterly financial statements
- Reviewed documentation and input data into a computer system to complete the eligibility process, re-certifications, and tenant move-in and move-outs
- Maintained effective working relationships with regulatory authorities, suppliers, and customers
- Serve as liaison between HUD Administrators, VHDA, and various housing agencies
- Translate budgets for all affordable properties from DPM format to VHDA P&L format and submit drafts and final versions annually.
General Manager
GTT Commercial Tires
09.2020 - 04.2021
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements
- Drove revenue totals by bringing in over $916k in the first 2021 quarter
- Brought errors to near zero in reporting and customer collections
- Interpreted management directives to define and document administrative staff processes
- Developed and maintained relationships with customers and suppliers through account development.
Senior Account Manager
Powerhouse Retail Services
08.2019 - 07.2020
- Streamlined processes to maximize operational efficiency
- Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets
- Developed and created company Standard Operating Procedures
- Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems
- Coordinate or perform activities associated with shipping, receiving, distribution, or transportation
- Set and administered an annual operating budget, consistently maintaining controls and preventing overages
- Managed entire business units with a gross revenue of 6.5 million
- Worked closely with the executive team to outline company goals and transfer goals to account holders
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals and managed KPIs while ensuring customer SLAs were met
- Recruited, hired, and trained new employees, including monitoring and review of individual performance
- Supported junior account management professionals to increase company revenue
- Assessed each employee's strengths and delivered mentoring to improve upon skill levels
- Verified and posted all accounting entries to maintain timely, accurate input of all information in the accounting system.
Customer Service Team Lead | Account Manager
Vixxo
10.2018 - 08.2019
- Establish and cultivate relationships both internally and externally
- Oversee facilities maintenance services for approximately 220 Retail stores across 7 states
- Manage service request workflow while maintaining high-quality standards and ensuring SLA guidelines are consistently achieved
- Ensured client satisfaction ratings by quickly offering proactive resolution ideas while driving actionable responses to questions, concerns, or challenges
- Contribute to retaining accounts by identifying client needs and providing recommendations to promote workflow effectiveness
- Coordinated with onsite managers, liaison officers, service providers, and other outside agencies regarding general maintenance and preventive maintenance service requests
- Reduced financial discrepancies by accurately analyzing and managing work order requests and invoices.
Team Lead
Mortgage Contracting Services
01.2015 - 07.2018
- Supervised 13 to the 18-member team to ensure client goals and time constraints were met according to HUD property preservation and conveyance guidelines
- Oversee assets across the United States and the Virgin Islands to ensure properties are maintained per HUD guidelines
- Review collection reports with the department executive to determine the status of outstanding invoices, vendor chargebacks, and client invoice disputes
- Successful in the collection of 1.5M of outstanding client invoices during the first year as a team lead
- Coach team members in coordinating external contractors and vendors to complete property repairs according to HUD/FHA guidelines and within the allowable cost
- Responsible for quality control for vendor and client invoices to ensure the correct profit margin is achieved for MCS and the client
- Enhanced knowledge of FNMA, FHLMC, FHA, USDA, VA, and Conventional Loans working with REO, Presale, and post-sale portfolios.
Education
Some College (No Degree) - Business Administration
ITT Technical Institute
Oxnard, CASkills
- Property Management
- Occupancy Management
- Compliance Monitoring
- New Construction
- Client Relations
- Team Leadership
- Financial and operational reporting
- Goals and performance
- Relationship Building
- Customer Focus
- Policies and procedures implementation
- Customer Relationship Management
Certification
- Certified COS, Dodson / Atrium - Current
- Certified TCS, Dodson/ Atrium - Current
Timeline
Property Manager
NewCastle Management
06.2023 - Current
Operations Manager
GTT Commercial Tires
07.2022 - 06.2023
Corporate Compliance Manager
Dodson Property Management / Atrium Management
04.2021 - 07.2022
General Manager
GTT Commercial Tires
09.2020 - 04.2021
Senior Account Manager
Powerhouse Retail Services
08.2019 - 07.2020
Customer Service Team Lead | Account Manager
Vixxo
10.2018 - 08.2019
Team Lead
Mortgage Contracting Services
01.2015 - 07.2018
Some College (No Degree) - Business Administration
ITT Technical Institute
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