Summary
Work History
Education
Skills
Accomplishments
Timeline
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Jamell Whitfield

Norfolk

Summary

Dynamic Retail Specialist with proven success in the United States Navy, excelling in customer engagement and merchandise display. Recognized for enhancing customer satisfaction through personalized service and effective problem-solving. Skilled in inventory management and teamwork, consistently exceeding sales goals while fostering a welcoming shopping environment. Committed to driving brand awareness and building lasting customer relationships.

Work History

Retail Specialist

Navy
  • Assisted customers in locating products and understanding features.
  • Maintained organized merchandise displays to enhance customer experience.
  • Processed transactions accurately using point-of-sale systems.
  • Provided support during inventory management and stock replenishment efforts.
  • Collaborated with team members to ensure smooth store operations.
  • Greeted customers warmly, fostering a welcoming shopping environment.
  • Engaged in product knowledge training to better assist shoppers.
  • Responded promptly to customer inquiries, resolving issues effectively.
  • Participated in regular training sessions for continuous improvement in retail knowledge and skills.
  • Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyaltysales.
  • Developed strong product knowledge to provide accurate information and expert advice to customers.
  • Managed inventory for optimal stock levels and efficient merchandise presentation.
  • Collaborated with team members to achieve monthly sales targets and maintain high performance standards.
  • Improved customer satisfaction by providing personalized assistance and product recommendations.
  • Ensured a clean, organized store environment to enhance the shopping experience.
  • Handled returns and exchanges professionally, ensuring customer satisfaction remained a priority during these interactions.
  • Assisted management with special projects such as inventory audits or promotional campaigns implementation when needed.
  • Exceeded personal sales goals consistently while contributing to overall store performance metrics achievement.
  • Utilized POS systems efficiently for accurate transactions and inventory management purposes.
  • Assisted with visual merchandising efforts, creating eye-catching displays that attracted customers'' attention.
  • Provided exceptional customer service, resulting in numerous positive reviews and repeat business.
  • Enhanced store reputation through friendly interactions with customers from diverse backgrounds.
  • Mentored new team members on store policies, procedures, and best practices for success in their roles.
  • Resolved customer complaints with professionalism and empathy, maintaining positive relationships.
  • Resolved customer complaints in professional and timely manner.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

High School Diploma -

Skills

  • Store operations
  • Brand awareness
  • Merchandise display
  • Data tracking
  • Customer service
  • Customer engagement
  • Relationship building
  • Inventory counts
  • Creativity and innovation
  • Upselling strategies
  • Sales
  • Teamwork and collaboration
  • Friendly and helpful
  • Problem-solving
  • Time management
  • Honest and dependable
  • Attention to detail
  • Strong communication and interpersonal skills
  • Cleaning and sanitizing
  • Multitasking
  • Adaptable and flexible
  • Creative thinking
  • Decision-making
  • Store organization

Accomplishments

  • Supervised team of 5 staff members.
  • Achieved over 100 successful inventory’s by completing each sale with accuracy and efficiency.
  • Served 4 years in the United States Navy as Active duty Retail specialist 3rd class petty officer.
  • I was a Guardsmen apart of the United States Navy Ceremonial Guard, the official honor guard for the Navy that performs high-profile ceremonies like presidential inaugurations, arrival ceremonies for foreign dignitaries, military funerals at Arlington National Cemetery, and other naval and public/private events. This specialized unit, recruited directly from boot camp and trained to exhibit extreme precision and discipline, serves as a representative of the Navy's commitment, dedication, and respect across the nation.

Timeline

Retail Specialist

Navy

High School Diploma -

Jamell Whitfield