Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
21
21
years of professional experience
Work History
General Manager
Hyundai & Genesis of Chantilly
06.2024 - Current
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Formulated policies and procedures to streamline operations.
Implemented operational strategies and effectively built customer and employee loyalty.
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Championed continuous improvement initiatives that enhanced operational performance across all departments.
Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Real Estate Agent/ Home Investor
Arlington Realty, Inc.
05.2023 - 07.2024
Licensed Real Estate Agent
Passed National and Local exams
Member of the Northern Virginia Association of Realtors
Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Advertised client properties through websites, social media, and real estate guides.
Maintained connections with clients to encourage repeat business and referrals.
Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
Advised clients on market conditions and property value for informed decision-making.
Pre-Owned Sales Director
BMW and MINI of Richmond
10.2022 - 04.2023
Increased volume to #1 TPO sales in the district
Responsible for all used vehicle operations including acquisition (auction, trade, KBB, etc.)
Significantly increased PVR and streamlined reconditioning process
Monitored inventory age closely, making strategic adjustments in pricing or promotion as necessary to reduce aged units quickly but profitably.
Trained and mentored sales team members, improving their product knowledge and negotiation skills, leading to higher close rates.
Oversaw all aspects of the vehicle reconditioning process, coordinating tasks between departments efficiently to minimize turnaround time.
Established a positive work environment within the sales team that fostered collaboration and healthy competition, contributing to overall success.
Coordinated with service department to ensure all pre-owned vehicles were thoroughly inspected and ready for sale, resulting in reduced customer complaints.
Pre-Owned Sales Director
BMW of Alexandria
01.2020 - 09.2022
Responsible for all department operations including acquisitions and wholesale, pricing, reconditioning, advertising, vendor relations and desk management
Doubled PVR, successfully launched 1-price
Maintained #2 CPO and #1 New volume in the region
Worked closely with other department managers to streamline processes between departments, enhancing overall dealership efficiency.
Analyzed market trends and adjusted inventory levels accordingly, maximizing profitability while reducing days on lot.
Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Pre-Owned Sales Manager
BMW of Silver Spring
06.2019 - 01.2020
Pre-owned operations including acquisitions and wholesale, pricing, reconditioning, advertising
Set sales all time record for volume & PVR every month
Implemented targeted marketing strategies for the pre-owned inventory, resulting in increased visibility and faster turnover.
Negotiated trade-in values with customers fairly but assertively, ensuring a profitable return on investment for the dealership.
Monitored inventory age closely, making strategic adjustments in pricing or promotion as necessary to reduce aged units quickly but profitably.
Pre-Owned Sales Manager(MB) & New Car Director (BMW)
Mercedes Benz of Houston Greenway & BMW of Houston
07.2016 - 09.2018
Increased pre-owned volume 50% YOY while increasing PVR
Autonation's most profitable MB store
Established strong rapport with customers through exceptional communication skills, enhancing customer loyalty and repeat business.
Coordinated cross-departmental efforts between sales, finance, and service teams to ensure seamless transactions for customers and foster teamwork within dealership environment.
Trained and mentored sales staff, leading to improved individual performance and team success.
Oversaw the entire new car sales process, ensuring a smooth and efficient customer experience from start to finish.
Developed and maintained strong relationships with manufacturers, resulting in favorable pricing and vehicle allocations.
Pre-Owned Sales Manager
Braman BMW & BMW of Jupiter
03.2012 - 03.2016
Pre-owned operations including acquisitions and wholesale, pricing, reconditioning, advertising
Lead/Senior manager
Oversaw all aspects of the vehicle reconditioning process, coordinating tasks between departments efficiently to minimize turnaround time.
Collaborated with the Director to set monthly sales targets and develop strategies to achieve them consistently.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
General Manager
Volvo of Palm Beach
07.2014 - 03.2015
Became #1 Volvo store in South Florida
Tripled pre-owned vehicle volume
Head of district's manufacturer advertising
Rebuilt management staff in 60 days
Store turned profitable
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Formulated policies and procedures to streamline operations.
Lead Sales Manager
Cadillac of Palm Beach
09.2011 - 03.2012
Consistently scored 100% CSI
Immediate 8% market share increase
Increased PVR 35%
Spearheaded promotions that effectively increased product awareness among target demographics.
Mentored new hires to quickly onboard them into the company culture and ensure their success in the role.
Assisted in forecasting sales projections based on historical data analysis, helping inform future strategic decisions related to inventory management and staffing needs.
Attended industry conferences to network with potential clients and stay informed about relevant market trends.
Continuously refined our value proposition by staying informed about competitor offerings and adjusting messaging accordingly.
Conducted regular performance reviews with team members, offering constructive feedback for improvement.
Sales Manager
Braman Honda
06.2010 - 08.2011
Developed sales process and training process
Most profitable Honda store in Florida
Successfully maintained projected revenue through the Tohoku Tsunami
Increased sales revenue by developing and implementing effective sales strategies.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Sales Manager and Finance Manager
Volkswagen & Volvo of Delray Beach
04.2004 - 06.2010
Increased PVR 400%
Developed an underperforming sales team by implementing best practices
Reduced contract in transit time to under 3 days from 15 days
Achieved Michael Maroone's 'Most Improved' Award for store
Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Education
Virginia Real Estate License -
AutoNation Sales Leadership University -
AutoNation Finance for Sales Managers -
VW Used vehicle and CPO Operations for GMs -
Hybrid Manager Certification -
AutoNation Finance Manager Certification -
AutoNation Business Ethics -
AutoNation Leasing for Sales Managers -
VAuto Performance -
Skills
MLS Document Management
CDK/Reynolds/Elead
Expertise in VAuto
Vendor/Operations Management
Auction Management
Team Development
Computer Proficient
Leadership and team building
Efficient multi-tasker
Training and coaching
Timeline
General Manager
Hyundai & Genesis of Chantilly
06.2024 - Current
Real Estate Agent/ Home Investor
Arlington Realty, Inc.
05.2023 - 07.2024
Pre-Owned Sales Director
BMW and MINI of Richmond
10.2022 - 04.2023
Pre-Owned Sales Director
BMW of Alexandria
01.2020 - 09.2022
Pre-Owned Sales Manager
BMW of Silver Spring
06.2019 - 01.2020
Pre-Owned Sales Manager(MB) & New Car Director (BMW)
Mercedes Benz of Houston Greenway & BMW of Houston
07.2016 - 09.2018
General Manager
Volvo of Palm Beach
07.2014 - 03.2015
Pre-Owned Sales Manager
Braman BMW & BMW of Jupiter
03.2012 - 03.2016
Lead Sales Manager
Cadillac of Palm Beach
09.2011 - 03.2012
Sales Manager
Braman Honda
06.2010 - 08.2011
Sales Manager and Finance Manager
Volkswagen & Volvo of Delray Beach
04.2004 - 06.2010
AutoNation Sales Leadership University -
AutoNation Finance for Sales Managers -
VW Used vehicle and CPO Operations for GMs -
Hybrid Manager Certification -
AutoNation Finance Manager Certification -
AutoNation Business Ethics -
AutoNation Leasing for Sales Managers -
VAuto Performance -
Virginia Real Estate License -
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