Summary
Overview
Work History
Timeline
Generic

JAMES ANDREWS

Henrico

Summary

Skilled in skip tracing software. Adept in collaborating with legal teams. Results-driven Collections Specialist. Overseeing accounts for potential legal escalation.

Overview

26
26
years of professional experience

Work History

Customer Service

Blue Cross Blue Shield of Minnesota
Richmond, VA
09.2025 - 03.2026
  • Improved overall customer experience.
  • Handled high-volume, high-pressure situations.
  • Diminished complaint volume.
  • Consistently provided detailed product recommendations.

Collections Specialist

Nyguen Ballato Law Firm
Richmond, VA
02.2023 - 04.2025
  • Mitigated further escalations.
  • Identified at-risk accounts.
  • Maintained a cohesive approach to account management.

Supervisor

Credit Adjustment Board Inc
Richmond, VA
02.2015 - 02.2023
  • Implemented a team recognition program.
  • Ensured efficient team performance.
  • Enhanced cross-border communication.

Team Leader

Kirby Inc
Richmond, VA
02.2000 - 02.2015
  • Ensured project deliverables were met ahead of [Client]'s timeline.
  • Leveraged data analytics for decision-making.
  • Leveraged data analytics for decision-making.

Timeline

Customer Service

Blue Cross Blue Shield of Minnesota
09.2025 - 03.2026

Collections Specialist

Nyguen Ballato Law Firm
02.2023 - 04.2025

Supervisor

Credit Adjustment Board Inc
02.2015 - 02.2023

Team Leader

Kirby Inc
02.2000 - 02.2015
JAMES ANDREWS