JAMES ANDREWS
Henrico
Summary
Skilled in skip tracing software. Adept in collaborating with legal teams. Results-driven Collections Specialist. Overseeing accounts for potential legal escalation.
Overview
26
26
years of professional experience
Work History
Customer Service
Blue Cross Blue Shield of Minnesota
Richmond, VA
09.2025 - 03.2026
- Improved overall customer experience.
- Handled high-volume, high-pressure situations.
- Diminished complaint volume.
- Consistently provided detailed product recommendations.
Collections Specialist
Nyguen Ballato Law Firm
Richmond, VA
02.2023 - 04.2025
- Mitigated further escalations.
- Identified at-risk accounts.
- Maintained a cohesive approach to account management.
Supervisor
Credit Adjustment Board Inc
Richmond, VA
02.2015 - 02.2023
- Implemented a team recognition program.
- Ensured efficient team performance.
- Enhanced cross-border communication.
Team Leader
Kirby Inc
Richmond, VA
02.2000 - 02.2015
- Ensured project deliverables were met ahead of [Client]'s timeline.
- Leveraged data analytics for decision-making.
- Leveraged data analytics for decision-making.
Timeline
Customer Service
Blue Cross Blue Shield of Minnesota
09.2025 - 03.2026
Collections Specialist
Nyguen Ballato Law Firm
02.2023 - 04.2025
Supervisor
Credit Adjustment Board Inc
02.2015 - 02.2023
Team Leader
Kirby Inc
02.2000 - 02.2015