James Corbus

• Check in customers using OnQ and PeP computer software and electronic key equipment
• Assists guests with directions to their room
• Make new reservations or changes to existing reservations
• Inform customers of all on-site amenities and any relevant information that is needed to use them
• Handle and resolve guest complaints
• Invoice and bill guests for their stay and services used
• Communicate with guests to better understand their individual needs to provide them with the best service possible
• Fully trained using Hilton OnQ and PEP Platforms
• Excellent oral and written communications skills.

Served as Senior Archivist within the Architect of the Capitol Curator's Division

• Responsible for accessioning, arrangement, description, preservation, and the management of permanently valuable historical records dating from 1793 to the present - provided reference services to Staff, Contractors, Members of Congress and US Supreme Court
• Oversaw accessioning, arrangement, description and preservation of the permanent records in textual, Architectural and Engineering Drawings, micrographic and multimedia formats
• In addition, appraised, acquired, and maintained the archival collections of Architect of The Capitol (AOC)
• Other major areas of responsibility included operation of AOC Records Management Program and Archives
• Promoted outreach efforts, development of departmental goals, keeps abreast of developments in the archival and standards communities as well as open source and proprietary tools for collection description and management; designs and advises on the development of internal databases accordingly
• Attended annual meeting of professional associations: Society of American Archivists (SAA) and American Institute for Conservation of Historic and Artistic Works (AIC).

• Worked as a Customer Service Representative (part time) with duties of resolving credit card issues, return sales issues, and promoting sales
• Performed cash management services with preparing cash for POS, auditing sales and preparing weekend cash deposits.