Summary
Overview
Work History
Education
Skills
Timeline
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James Dalton

Pennington Gap

Summary

Dynamic Shift Manager at McDonald's with proven expertise in staff supervision and inventory management. Recognized for enhancing service quality and fostering team collaboration. Skilled in employee training and problem resolution, I effectively implemented health compliance measures, ensuring a safe environment while delivering exceptional customer service. Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.

Overview

2
2
years of professional experience

Work History

Shift Manager

McDonald's Restaurant
Pennington Gap
04.2025 - Current
  • Supervised daily operations to ensure service quality and efficiency.
  • Coordinated staff schedules to maintain adequate coverage during shifts.
  • Trained new employees on proper food handling and safety procedures.
  • Managed inventory levels to prevent shortages and minimize waste.

Shift Leader

McAllister's Deli
Louisville
10.2024 - 04.2025
  • Supervised team members during daily operations and maintained workflow efficiency.
  • Assisted in training new employees on company procedures and safety protocols.
  • Managed inventory levels and organized stock for optimal accessibility.
  • Ensured compliance with health and safety regulations in the workplace.
  • Provided excellent customer service by addressing inquiries and resolving issues.
  • Fostered a positive work environment through effective communication and teamwork.
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Checked orders for quality and completeness.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Delegated tasks to employees and monitored activities and task completion.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.

Registered Behavior Technician

Hopebridge Autism Therapy Center
Louisville
08.2023 - 05.2024
  • Implemented behavior plans under the supervision of certified professionals.
  • Assisted in data collection and analysis for client progress tracking.
  • Engaged clients through interactive activities to promote learning and development.
  • Collaborated with team members to ensure consistent therapy delivery.
  • Maintained a safe and supportive environment for clients during sessions.
  • Educated families on behavioral techniques and strategies for home use.
  • Monitored client behavior and provided immediate feedback as needed.
  • Attended training sessions to enhance knowledge of autism therapies and interventions.
  • Provided direct one-on-one instruction to children with autism in a variety of settings.
  • Tracked data and monitored progress of student's goals and objectives.
  • Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
  • Utilized Applied Behavioral Analysis principles in daily instruction activities.
  • Collaborated with parents, teachers, school administrators, and other professionals to ensure successful implementation of interventions.
  • Implemented visual supports such as schedules, picture cards.
  • Facilitated social skills groups for children with Autism Spectrum Disorders.
  • Engaged students through play activities while incorporating therapeutic techniques.
  • Observed student behavior in various environments to assess levels of functioning and progress towards goals.
  • Participated in team meetings to discuss case updates and collaborate on treatment plans.
  • Modeled appropriate social behaviors for students while providing feedback when necessary.
  • Instructed staff members on how to implement behavioral interventions and utilize positive reinforcement strategies effectively.

Education

High School Diploma -

Fulton City High School
Fulton, KY
06-1999

Skills

  • Staff supervision
  • Inventory management
  • Customer service
  • Employee training
  • Health compliance
  • Team collaboration
  • Data collection
  • Therapeutic techniques
  • Effective communication
  • Task delegation
  • Problem resolution
  • Behavior analysis

Timeline

Shift Manager

McDonald's Restaurant
04.2025 - Current

Shift Leader

McAllister's Deli
10.2024 - 04.2025

Registered Behavior Technician

Hopebridge Autism Therapy Center
08.2023 - 05.2024

High School Diploma -

Fulton City High School

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James Dalton