James Dillard
Richmond
Summary
Detail-oriented and adaptable individual with a strong background in market research and effective communication. Known for delivering exceptional customer experiences and managing client accounts efficiently. Ready to leverage expertise to improve client engagement and drive sales outcomes.
Overview
6
6
years of professional experience
Work History
Group and Ticket Sales Executive
Richmond Flying Squirrels
Richmond
05.2022 - 12.2025
- Developed relationships with clients to enhance customer loyalty and satisfaction.
- Managed client accounts, ensuring timely follow-ups and service delivery.
- Utilized CRM software to track sales activities and client interactions efficiently.
- Collaborated with game day staff to provide excellent customer group events and outings
Group and Ticket Sales Intern
Richmond Flying Squirrels
Richmond
01.2022 - 05.2022
- Assisted fans with ticket purchases and inquiries at the box office.
- Supported event setup by preparing ticketing materials and signage.
- Collected feedback from customers to improve sales strategies.
- Participated in training sessions to enhance product knowledge and skills.
Marketing Assistant
Elite Football Network
Philadelphia
06.2021 - 12.2021
- Interviewed top high school football players and coaches to increase their visibility with recruiters
- Conducted research on alternative marketing strategies to increase recruiting success
- Crafted engaging copy for newsletters, blogs, and social media posts to attract audiences.
Marketing Intern
Elite Football Network
Philadelphia
03.2021 - 06.2021
- Conducted market research to identify trends and audience preferences.
- Organized and participated in community outreach events to enhance brand visibility.
- I wrote drafts of blogs and essays to enhance the visibility of our customers.
Assistant Store Manager
Virginia ABC
Richmond
03.2020 - 01.2021
- Managed inventory levels and ensured proper stock replenishment techniques were followed.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized stockroom layout for efficient inventory management and accessibility.
Education
Bachelor of Arts - Criminal Justice
Temple University
Philadelphia, PA05-2021
Skills
- Customer relationship management
- Cold calling
- CRM software usage
- Sales forecasting
- Account management
- Market research
Timeline
Group and Ticket Sales Executive
Richmond Flying Squirrels
05.2022 - 12.2025
Group and Ticket Sales Intern
Richmond Flying Squirrels
01.2022 - 05.2022
Marketing Assistant
Elite Football Network
06.2021 - 12.2021
Marketing Intern
Elite Football Network
03.2021 - 06.2021
Assistant Store Manager
Virginia ABC
03.2020 - 01.2021
Bachelor of Arts - Criminal Justice
Temple University