Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Hill

Virginia Beach

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

20+ years of management experience possessing strong inter personal skills, reliable, efficient, hard working and team oriented.

Overview

41
41
years of professional experience

Work History

Store Manager

Shoppers World
06.2014 - 08.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Opened a new store location and assisted in recruiting and training new staff.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Overall in charge of merchandising, receiving freight, cash handling and operations of the store.
  • Reorganized the sales floor to meet company demands and restocked inventory when shipments are received.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Make sure weekly schedule are posted a week prior according to payroll policies and budgets.

Merchandising Assistant Store Manager

Burlington Coat Factory
12.2001 - 05.2012
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Completed monthly profit and loss performance reports.
  • Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
  • Created purchasing policies and procedures that complied with company standards and regulatory requirements.
  • Analyzed market and delivery systems to assess present and future materials availability.
  • Scrutinized purchasing data to identify areas for improvement and cost savings.
  • Recruit and hire the most qualified applicants to meet the store needs.
  • Conduct orientation, train, coach, develop and manage all employees in execution of daily tasks and to maximize sales.
  • Coordinate sales promotion activities and pricing of merchandise, oversee floor moves, preparation of merchandise displays and presentations, exercising judgement and discretion in applying merchandising concepts and guidelines.
  • Oversee proper pricing of merchandise and ensure all price changes, POS, and markdowns are executed.
  • Review operational reports and records to ensure adherence to company policies and procedures, monitor store profitability and manage payroll budgets.
  • Review paperworks pertaining to receiving, tranfers, debits, damages and RTV's and charge backs in order to ensure accuracy of inventory.
  • Oversee compliance of all associates with established company policies and standards, such as safe keeping of company funds and property, personnel practices, security, sales and overall maintenance of the store.
  • Help solve problems that affect the store's service, efficiency and productivity, including but not limited to issues with employees and customer as well.
  • Ensure that entire team delivers an outstanding shopping experience to every customer in a highly professional way.

Store Manager

Southland Corporation
05.1996 - 11.2001
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • With the drive and focus, i was able to turn the store to increase sales and meet sales month after month.
  • Was able to hire reliable employees and in turn was able to minimize turn over which was basically affecting the store's operation.
  • Met sales goal 11 out of 12 months the last year of my employment.

Store Manager

Dairy Queen
04.1995 - 03.1996
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Overall operations of the store including but not limited to hiring and training of employees, scheduling and staffing, payroll budgets, making daily deposits and ensuring all store safe are secure.
  • Making sure that all equipments are operating properly, sanitation and cleanliness and recovery not only of the stor but it's premises as well'

Assistant Food and Beverage Manager

Carnival Cruise Lines
07.1990 - 11.1994
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Resolved customer complaints involving food or beverage quality and service.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Maintained highest standards for beverage quality and service.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Coordinated with catering staff to deliver food services for special events and functions.

U S Navy

United States Navy
02.1983 - 05.1986
  • Established food preparation procedures and guidelines to promote meal consistency and quality.
  • Conducted inspections of food preparation and dining facilities to verify compliance with health and safety regulations.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.

Education

Bachelor of Science - Biology

University of Santo Tomas
Manila Philippines
10.1987

Skills

  • Operations Management
  • Risk Management
  • POS Systems
  • Employee Training
  • Promotional Planning
  • Shift Scheduling
  • Store Merchandising
  • Retail Inventory Management
  • Personnel Development
  • Report Generation
  • Customer Service Management
  • Bank and Safe Deposits
  • Team Leadership and Coaching
  • Cash Management
  • Staff Training and Development
  • Delegating Work
  • Loss Prevention Procedures
  • Multitasking and Organization
  • Friendly and Positive
  • Opening and Closing Procedures
  • Sales Promotions
  • Flexible Schedule
  • Accurate Cash Handling

Timeline

Store Manager

Shoppers World
06.2014 - 08.2023

Merchandising Assistant Store Manager

Burlington Coat Factory
12.2001 - 05.2012

Store Manager

Southland Corporation
05.1996 - 11.2001

Store Manager

Dairy Queen
04.1995 - 03.1996

Assistant Food and Beverage Manager

Carnival Cruise Lines
07.1990 - 11.1994

U S Navy

United States Navy
02.1983 - 05.1986

Bachelor of Science - Biology

University of Santo Tomas

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James Hill