James Jacobs
Barboursville,VA
Summary
Self motivated and detailed individual with a total of 27 years experience in customer service and sales. Skilled in Mitek software, building customer relationship and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Stays calm under pressure and able to work with many personalities.
Overview
28
28
years of professional experience
Work History
Truss Designer and Outside Salesperson
Better Living Components
Charlottesville
05.2009 - Current
- Designs roof trusses and/or floor trusses for 14 years using Mitek software programs.
- Generates truss quotes and forwards prices to internal and external customers.
- Communicates with customers regarding changes and adjustments.
- Reading and interpreting architectural and structural drawings/blueprints.
- Maintain customer files for documentation information.
- Works with management to resolve cost discrepancies.
- Visits job sites when required to take measurements.
- Resolve architectural and design discrepancies if they arise.
- Increased client satisfaction by providing timely and accurate design solutions for their specific needs.
- Explained drawings to production or construction teams and adjusted as necessary.
- Interpreted drawing markups and implemented drawing revisions provided by engineers.
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed, maintained and utilized diverse client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Developed and grew leads through repeat business and customer referrals.
- Improved customer service and telecommunication skills to build lasting relationships.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Developed relationships with clients for increased loyalty and repeat business.
- Organized and uploaded drawings to web-based storage site to share drawings with project subcontractors.
- Evaluated project sketches and drawings for technical and measurement errors.
- Developed long-lasting relationships with suppliers, negotiating favorable pricing terms for materials used in truss fabrication.
- Collaborated with architects and engineers to develop custom truss designs for complex projects.
- Mentored junior designers, sharing industry knowledge and best practices to improve overall team performance.
- Created, printed, and modified drawings in AutoCAD and Revit.
- Managed key accounts in order to maintain strong relationships with top-tier clients.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Kept detailed records of daily activities through online customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Truss Designer and Outside Salesperson
Blue Ridge Truss
Basye
02.2002 - 05.2009
- Designs roof trusses and/or floor trusses for 7 years using Mitek software programs.
- Generates truss quotes and forwards prices to internal and external customers.
- Communicates with customers regarding changes and adjustments.
- Reading and interpreting architectural and structural drawings/blueprints.
- Maintain customer files for documentation information.
- Works with management to resolve cost discrepancies.
- Visits job sites when required to take measurements.
- Resolve architectural and design discrepancies if they arise.
- Increased client satisfaction by providing timely and accurate design solutions for their specific needs.
- Developed long-lasting relationships with suppliers, negotiating favorable pricing terms for materials used in truss fabrication.
- Explained drawings to production or construction teams and adjusted as necessary.
- Interpreted drawing markups and implemented drawing revisions provided by engineers.
- Organized and uploaded drawings to web-based storage site to share drawings with project subcontractors.
- Developed relationships with clients for increased loyalty and repeat business.
- Managed key accounts in order to maintain strong relationships with top-tier clients.
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Developed and grew leads through repeat business and customer referrals.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Recorded accurate and efficient records in customer database.
- Developed, maintained and utilized diverse client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Improved customer service and telecommunication skills to build lasting relationships.
- Evaluated project sketches and drawings for technical and measurement errors.
- Created, printed, and modified drawings in AutoCAD and Revit.
- Conducted thorough quality control checks on completed designs to minimize errors and revisions.
Truss Builder, Designer and Outside Salesperson
Better Living Components
Charlottesville
04.1996 - 02.2002
- Built Trusses, Designed and Outside Salesperson for 6 years.
- Completed quality work using wood and other materials.
- Helped maintain clean, organized and production-safe work areas.
- Used nail guns, saws and grinders safely and without incident.
- Rolled machines over truss to embed plates and used finish press to complete secure assembly.
- Fabricated trusses to exact company standards and customer specifications.
- Placed connector plates at truss joints and hammered into place.
- Designs roof trusses and/or floor trusses using Mitek software programs.
- Generates truss quotes and forwards prices to internal and external customers.
- Communicates with customers regarding changes and adjustments.
- Reading and interpreting architectural and structural drawings/blueprints.
- Maintain customer files for documentation information.
- Works with management to resolve cost discrepancies.
- Visits job sites when required to take measurements.
- Resolve architectural and design discrepancies if they arise.
- Operated various woodworking tools, including saws, drills, routers, and sanders, to complete tasks efficiently and effectively.
- Completed quality work using wood, metal and other materials.
- Inspected materials and finished products for compliance with standards.
- Provided guidance and advice to junior design team members on design-related matters.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
- Worked to build relationships with customers and built potential for additional sales.
- Managed key accounts in order to maintain strong relationships with top-tier clients.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
High School Diploma -
Licenses & Certifications
Barboursville, VA02.2004
High School Diploma -
Orange County High School
Orange, VA06.1990
Skills
- Proficient in Mitek software
- Detail Oriented
- Self Motivated and able to multi-task
- Team Player
- Knowledgeable
- Communication
- Prioritize
- Relationships
Working on my farm
Having a farm is allot of work even a small farm like ours so, you must enjoy what you do because, the work is never done! It can also be relaxing when you need sometime to yourself so, I start up the big green tractor and cut some hay for awhile when it's hay season! My wife enjoys this time as well since it gives her time alone in the house!
Timeline
Truss Designer and Outside Salesperson
Better Living Components
05.2009 - Current
Truss Designer and Outside Salesperson
Blue Ridge Truss
02.2002 - 05.2009
Truss Builder, Designer and Outside Salesperson
Better Living Components
04.1996 - 02.2002
High School Diploma -
Licenses & Certifications
High School Diploma -
Orange County High School
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