JAMES JETT
Portsmouth
Summary
Experienced Manager well-versed in developing performance-oriented cultures devoted to continuous improvement and revenue growth. Results-focused leader with proven success in maintaining long-term growth. Excels in building long-lasting, productive client relationships to boost customer numbers and market share. Service-oriented Sales Manager with more than 21 years of experience developing relationships and partnerships, servicing accounts and boosting profits. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.
Overview
23
23
years of professional experience
Work History
Strategic Alliance Program Manager
ARS
05.2024 - Current
- Manage and supervise retail lead generators on site in big box stores,operations, complying with requirements to set leads for HVAC replacement/service.
- Attend weekly performance meeting and report on team progress and address areas of opportunity
- Interview,recruit and handle discipline and termination as needed for team development and success.
- Established team priorities, maintained schedules and monitored performance.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Identified program obstacles and communicated possible impacts to team.
Regional Sales Manager
Rentokil/Terminix
03.2022 - 04.2024
- Responsible for interviewing, hiring and training sales colleagues
- Compiled KPI tracking sheets and contributed to building Budgets for reps
- Worked daily with Operations team to achieve Revenue goals
- Conduct weekly 1:1 with Ops Leaders and Sales Colleagues
- Increased sales revenue YOY by 36%
- Field Rides with sales team to train and assist on a weekly basis
- Held Daily and weekly virtual meetings to address needs of the region for sales and revenue growth
- Responsible for multiple locations in Virginia and North Carolina
Sales Manager
My Plumber Heating And Cooling
07.2019 - 03.2022
- Improved sales processes to streamline customer acquisition and onboarding strategies
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Monitored metrics and marketing investments to assess performance and implement continuous improvements
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
- Exceeded regional annual sales target by 137%
- Increased monthly gross sales from $450,000 to $1,100,00 and exceeded goals for sales, revenue and profit margins
District Manager
Home Paramount Pest Control
03.2010 - 06.2019
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Created various selling and merchandising programs impacting bottom line performance
- Held weekly meetings with Direct Reports to identify techniques to overcome sales obstacles
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation
- Supervised 12 locations to enforce high-quality standards of operation
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients
- Improved operational standards, personnel moves, and merchandising strategies
- Hired and led over 30 managers and supervisors for Pest Control organization
Manager-in-Training
Perma-Treat Pest Control
06.2007 - 11.2009
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Operations Manager
Lovett Pest Services
02.2002 - 02.2007
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 128%
- Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Implemented policies and standard operating procedures for continuous improvement
- Conducted performance reviews each quarter, offering praise and recommendations for improvement
- Generated comprehensive reports regarding incidents, events and important business matters
- Established operational objectives and work plans and delegated assignments to subordinate managers
- Maintained constructive client and vendor relationships
Education
General -
Faith Baptist School
Fredericksburg, VA05.1994
Skills
- Business Development
- Planning Goals
- Sales Processes
- Sales Reporting
- Time Management
- Verbal Communication
- Written Communication
- Staff Management
- Operations
- Territory Management
- Account Management
- Coaching
- Mentoring
- Relationship Building
- Outside Sales
- Direct Sales
- Microsoft Office
- Computer Skills
- Microsoft Excel
Timeline
Strategic Alliance Program Manager
ARS
05.2024 - Current
Regional Sales Manager
Rentokil/Terminix
03.2022 - 04.2024
Sales Manager
My Plumber Heating And Cooling
07.2019 - 03.2022
District Manager
Home Paramount Pest Control
03.2010 - 06.2019
Manager-in-Training
Perma-Treat Pest Control
06.2007 - 11.2009
Operations Manager
Lovett Pest Services
02.2002 - 02.2007
General -
Faith Baptist School
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