James Johnson
Centreville
Summary
Dynamic Branch Manager at Wesco with a proven track record in enhancing customer satisfaction and driving revenue growth. Expert in operations management and employee development, consistently exceeding performance targets. Skilled in implementing effective sales strategies and fostering strong client relationships, ensuring optimal resource allocation and streamlined efficiency.
Overview
23
23
years of professional experience
Work History
Branch Manager
Wesco
04.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Sales
Wesco
07.2020 - 04.2024
- Increased overall district sales by developing and implementing effective sales strategies.
- Increased sales by implementing effective sales strategies and building strong customer relationships.
- Collaborated with Regional Sales Managers to make strategic sales decisions.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
Armed Guard
Wolf Professional Security
08.2017 - 09.2023
- Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
- Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
- Circulated among visitors, patrons, and employees to preserve order and protect property.
- Maintained proficiency with multiple firearms types, consistently scoring above average marks during weapons qualification tests.
- Participated in ongoing professional development training to stay current on best practices in armed guard procedures and tactics.
- Provided support during high-profile events, ensuring the safety of VIPs while remaining discreetly positioned throughout proceedings.
- Collaborated with law enforcement agencies to ensure proper response to incidents or threats onsite.
Operations Manager
Alarmax
04.2002 - 07.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
No Degree - Business Management
University of Maryland
MDSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Coaching and mentoring
- Employee development
Timeline
Branch Manager
Wesco
04.2024 - Current
Sales
Wesco
07.2020 - 04.2024
Armed Guard
Wolf Professional Security
08.2017 - 09.2023
Operations Manager
Alarmax
04.2002 - 07.2020
No Degree - Business Management
University of Maryland
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