Summary
Overview
Work History
Education
Skills
Timeline
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James Kerr

Hampton

Summary


Competent Employee with background in providing effective consultation, sales, and repair services. Proven track record in resolving customer issues and delivering tailored solutions. Demonstrated expertise in problem-solving and communication skills.

Overview

4
4
years of professional experience

Work History

Consultation Agent

Geek Squad - Best Buy
12.2024 - Current


  • Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided basic end-user troubleshooting and desktop support.
  • Communicated effectively with customers about their device''s status throughout the entire repair process, ensuring transparency and trustworthiness in service delivery.
  • Maintained detailed records of repairs, ensuring accurate tracking and timely completion of work orders.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting various issues to ensure smooth transitions to new technology, Explaining technical information in clear terms to promote better understanding for non-technical users.
  • Conducted thorough evaluations of damaged devices to determine appropriate repair solutions, saving time and resources for both the company and clients.

Computer Salesperson

Best Buy
10.2022 - Current
  • Listened to customer details and offered matching solutions to meet a wide range of requirements.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Demonstrated features, answered questions and offered solutions.
  • Responded to and promoted current company offers and memberships to customers when applicable.

Package Handler

Fedex Ground
02.2023 - 06.2023
  • Used Hand-held scanners and physical logs to accurately track item movements.
  • Followed verbal and written instructions to properly move products.
  • Adhered to safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.

Gift Shop Cashier

Busch Gardens
02.2022 - 08.2022
  • Greeted customers and responded to requests for information.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Assisted with purchasing decisions and located merchandise as well as entertainment for customers.

Crew Member

Burger King
04.2021 - 08.2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.

Education

HS Diploma -

Woodside High School
Newport News, VA
06.2021

Skills

  • Market Research
  • Product Promotion
  • Customer Buying Habits
  • POS Inventory system
  • Cash Counting
  • Merchandise Counting
  • Customer Service
  • Shrinkage Prevention
  • Technological knowledge Techniques
  • Consultative Sales
  • Verbal and Written Communication
  • Quality Assessment
  • Pallet/Truck Arrangement
  • Package Loading
  • Technical troubleshooting and Diagnosis
  • Operating systems
  • Help desk support
  • Hardware and software repair/config/Installation

Timeline

Consultation Agent

Geek Squad - Best Buy
12.2024 - Current

Package Handler

Fedex Ground
02.2023 - 06.2023

Computer Salesperson

Best Buy
10.2022 - Current

Gift Shop Cashier

Busch Gardens
02.2022 - 08.2022

Crew Member

Burger King
04.2021 - 08.2021

HS Diploma -

Woodside High School

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James Kerr