- Animal care and breeding/husbandry
- Home-labbing including but not limited to the configuration of local servers containing media, data, and games for personal or hobby purposes
- Avid Reader
- Cinema
- Gaming
- Exploring and creating various forms of art, such as guitar and string playing, sketching, and DIY crafting, to nurture creativity and personal growth
JAMES KERR
Newport News
Summary
Competent and driven employee with background in providing effective consultation, warehouse, sales, and repair services. Proven track record in resolving customer issues and requests as well as delivering tailored solutions via technical support or sales. Demonstrated expertise in problem-solving and communication skills, as well as client management, multitasking, and repair.
Overview
5
5
years of professional experience
Work History
Consultation Agent/ Advanced Repair Agent
Geek Squad - Best Buy
05.2024 - Current
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Installed, modified, and repaired software and hardware to resolve technical and user issues.
- Managed, created, and scheduled appointments for clientele for consultation regarding technical matters.
- Assisted customers in troubleshooting issues via over-the-phone, remote, and over-the-counter methods, providing effective solutions to improve device functionality.
- Communicated effectively with customers about their device’s status throughout the entire repair process, ensuring transparency and trustworthiness in service delivery.
- Maintained detailed records of repairs and tickets, ensuring accurate tracking and timely completion of work orders.
- Assisted customers in setting up new devices, transferring data, and troubleshooting various issues to ensure smooth transitions to new technology, explaining technical information in clear terms to promote better understanding for non-technical users.
- Conducted thorough evaluations of damaged devices to determine appropriate repair solutions, saving time and resources for both the company and clients.
- Delivered comprehensive technical support for consumer electronics and appliances, enhancing customer satisfaction.
Computer Salesperson
Best Buy
10.2022 - 05.2024
- Listened to customer details and offered matching solutions to meet a wide range of requirements.
- Maintained current knowledge of applicable sales, and product changes in order to provide best possible service for all customers’ needs.
- Demonstrated features of technical products, both software and hardware, answered customer inquiries, and offered custom solutions.
- Responded to and promoted current company offers and memberships to customers when applicable.
- Assisted customers in selecting and purchasing computer hardware and software solutions.
Package Handler
Fedex Ground
02.2023 - 01.2024
- Used Hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move products.
- Adhered to safety regulations to maintain safe work environment.
- Ensured sanctity of packages and goods in the work area, keeping a clear egress.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Collaborated with team members to maintain workflow and meet delivery deadlines
- Operated package sorting machinery to ensure efficient processing of shipments
Merchandise Supervisor
Busch Gardens Williamsburg
08.2021 - 10.2022
- Aided in merchandise display strategy, enhancing customer engagement and product visibility across retail locations such as gift shops and ride photo kiosks.
- Trained and mentored team members on inventory management procedures, improving stock accuracy and efficiency, as well as sales tactics and general knowledge.
- Managed customer complaints and conflict where applicable.
- Conducted regular audits of merchandise displays, ensuring compliance with brand standards and enhancing visual appeal.
- Mentored junior staff members by providing ongoing training on best practices in merchandising and customer service.
Gift Shop Cashier
Busch Gardens Williamsburg
02.2021 - 08.2021
- Greeted customers and responded to requests for information.
- Processed credit cards, and gift certificate payments with electronic computer system.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Assisted with purchasing decisions and located merchandise as well as entertainment for customers.
- Provided exceptional customer service, enhancing guest experiences during shopping.
Education
HS Diploma -
Woodside High School
Newport News, VA06-2021
Skills
- Remote technical support
- Hardware, and software installation as well as configuration
- Multitasking ability
- Technical Troubleshooting and Testing
- Active listening, and communication
- Hardware and software repair
- Microsoft product knowledge(Office suite, outlook,
- Microsoft operating systems knowledge(Windows 7, 8, 81, 10, 11, Azure)
- Apple operating systems knowledge( IOS, IPADos, OS X, Macos Tahoe, Macos Sequoia, Macos Sonoma, Macos Ventura)
- Linux operating systems knowledge(Nobara, Fedora, Ubuntu)
- Device setup
- Quality assurance
- Customer service
- Cash handling oversight
- Scheduling and timekeeping
- Client and appointment management
- Inventory control
- Paperwork processing
- Sales Tactics
- Warehouse safety
- Loading and unloading
Interests
Timeline
Consultation Agent/ Advanced Repair Agent
Geek Squad - Best Buy
05.2024 - Current
Package Handler
Fedex Ground
02.2023 - 01.2024
Computer Salesperson
Best Buy
10.2022 - 05.2024
Merchandise Supervisor
Busch Gardens Williamsburg
08.2021 - 10.2022
Gift Shop Cashier
Busch Gardens Williamsburg
02.2021 - 08.2021
HS Diploma -
Woodside High School