James King
Alexandria,VA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Conservation Corps Member
American Conservation Experience
08.2024 - 11.2024
- Participated in disaster relief efforts for Hurricane Helene
- Worked in various parks across the United States with varying work depending on the job sites and work being done
- Used herbicide safely when winds were down for invasive shrubs but hands saws and power tools were used when winds were up.
Wheelchair Agent/Customer Service Agent
Bags Inc.
11.2023 - 04.2024
- Company Overview: Aviation Services
- Transferred passenger luggage onto the security screening conveyor and loading on to belt safely and effectively
- Collaborated with other airline ticket counter agents with assisting the customers and ensuring that they have an overall pleasant experience
- Guided airline passengers or answered any inquiries they may have about security or which directions to proceed
- Escorted wheelchair or any customer who may need assistance through the security line safely and promptly
- Aviation Services
Custodian
Fairfax County Public Schools
07.2021 - 12.2022
- Company Overview: Government Agency
- Maintained good standing with patrons who use the facility to ensure that they are satisfied and are effectively use the facility
- Ensured that cleaning supplies are effectively use/mixed, and correctly disposed
- Performed routine cleaning tasks, including sweeping, mopping, vacuuming, and disinfecting surfaces
- Government Agency
Classroom Monitor
Fairfax County Public Schools
01.2021 - 06.2021
- Company Overview: Government Agency
- Offered in-person classroom support to a school or center, aiding virtual teachers in helping classroom activities
- Aided the teacher with classroom management by keeping order and discipline
- Helped to ease learning activities by distributing materials and resources as directed by the teacher
- Monitored student behavior and reported any issues to the teacher or school administration
- Collaborated with teachers and other staff members to create a positive and inclusive learning environment
- Government Agency
Cashier
Taco Bell/KFC
06.2016 - 06.2020
- Company Overview: Restaurant
- Operated cash register
- Promoted sales by suggesting more items or promotions to customers during checkout
- Provided exceptional customer service by greeting customers, answering inquiries, and resolving any issues or concerns
- Collaborated with team members to ensure smooth operations and efficient customer service
- Restaurant
Education
Degree - Network Administration & Security
Stratford University
Alexandria, VA01.2021
High School Diploma -
Edison High School
Alexandria, VA01.2016
Skills
- Microsoft Office Suite
- Excellent Customer Service
- Continuous Learning
- Punctuality
- Team collaboration
- Hardworking
- Organized
- Efficient
- Tool maintenance
- Teamwork
- Trail construction
- Habitat improvement
- Relationship building
Certification
- Adult and Pediatric First Aid/CPR/AED, American Red Cross
- Driver's License
Timeline
Conservation Corps Member
American Conservation Experience
08.2024 - 11.2024
Wheelchair Agent/Customer Service Agent
Bags Inc.
11.2023 - 04.2024
Custodian
Fairfax County Public Schools
07.2021 - 12.2022
Classroom Monitor
Fairfax County Public Schools
01.2021 - 06.2021
Cashier
Taco Bell/KFC
06.2016 - 06.2020
High School Diploma -
Edison High School
Degree - Network Administration & Security
Stratford University
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