James Nyabusha
Clear Brook
Summary
Accomplished Program Supervisor at Sheppard Pratt Health System with expertise in Medicaid compliance and staff development. Proven track record in enhancing program quality and streamlining documentation processes, boosting operational efficiency by 20%. Skilled in team leadership and strategic problem-solving to drive continuous improvement and client-centered care.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Program Supervisor
Sheppard Pratt Health System, Residential Treatment Center
Hagerstown
10.2024 - Current
- Directed day-to-day operations, ensuring program function and supporting program director in service oversight.
- Staff Supervision: Provides guidance, training, and structure to direct care staff.
- Utilized electronic health records for documentation, ensuring compliance with regulatory standards.
- Quality Improvement Supportheimplementation of new program services and quality improvement systems to meet evolving client needs.
Program Coordinator
Echo
Leesburg
09.2018 - Current
- Develop ISPs/PCP involving all the stakeholders involved in the participant's care.
- Ensuring that all documentation meets standards for Community Based Waiver, DBHDS Licensure, DARS, CARF, Medicaid ICF/ID and DOL.
- Managed team operations, including performance evaluations, leave approvals, and recruitment processes.
- Provided coverage during staff absences to ensure continuous operations.
- Provide monthly census reports to the Director of Day Services.
- Oriented new participants and completed enrollment paperwork to facilitate participation in programs.
- Completed necessary sections of incident reports to document occurrences accurately.
Behavior Technician
Therapeutic Alliance LLC - Falls Church
Clear Brook
09.2022 - 06.2025
- Executed behavior intervention plans from BCBA to decrease problematic behaviors (e.g., tantrums, self-injury) and promote adaptive behaviors.
- Implemented one-on-one therapy sessions using ABA techniques to enhance skill development in social skills, communication, and play.
- Collected and documented detailed data on client behaviors and progress during sessions to monitor improvement and identify regressions.
Training Manager
Echo
Leesburg
01.2019 - 01.2021
- Coordinated and conducted staff training sessions to ensure compliance with regulatory agency requirements.
- Trained staff at newly acquired sites for Group and Individual Supported Employment to facilitate smooth transitions.
- Oriented participants to available employment opportunities to enhance job readiness.
- Maintain standard of care of work/care for all company work sites.
Residential Director
UNIFIED COMMUNITY CONNECTIONS
Hagerstown
07.2018 - 09.2018
- Supervised Assistant Residential Managers and House Managers, ensuring effective team performance and client care
- Managed patient admissions and discharges, optimizing process for timely transitions and continuity of care
- Ensured adherence to regulatory standards
- Developed corrective action plans to address compliance issues, enhancing regulatory adherence and quality of service
- Quality assurance site surveys
- Medical compliance
- Daily incident report review/follow-up
- Facilitated case conferences to discuss client progress
- Provided client care during scheduled visits
- Residential budget monitoring
- Residential payroll
- OT/Budget Reports to CEO
- Employment interviews
- New hire training
- Disciplinary action for staff
- Staff evaluations
- Responded to on-call duties during emergencies
- Monitor residential therapeutic notes and daily logs for accuracy and completion.
Residential Director
UNIFIED COMMUNITY CONNECTIONS
Hagerstown
06.2018 - 08.2018
- Ensured adherence to regulatory standards in operations.
- Provided client care based on individual needs and circumstances.
- Facilitated case conferences to discuss client progress and needs.
- Supervised assistant residential managers and house managers to ensure effective team operations
- Monitored residential budget to maintain financial compliance and resource allocation
- OT/Budget Reports to CEO
- Managed admissions and discharges for residential clients.
- Daily incident report review/follow-up
- Conducted quality assurance site surveys to uphold service standards and enhance client care
- Medical compliance
- Employment interviews
- New hire training
- Residential payroll
- Disciplinary action for staff
- Staff evaluations
- Responded to emergencies and client needs during on-call shifts.
- Plan of corrections
- Monitor residential therapeutic notes and daily logs for completion and accuracy.
Residential Manager
Grafton Integrated Health Network
Berryville
05.2010 - 08.2016
- Provided compassionate support to clients in various settings.
- Administered medications to clients following established protocols.
- Supervised direct care staff, managed hiring, training, and orientation processes for new hires.
- Oversaw emergency drills to ensure staff preparedness and safety.
- Regulatory compliance to include but not limited to ensuring adherence to licensing agencies (CARF, DOE, CPS, APS, DBHS).
- Progressive discipline, recognition of direct care staff and team building.
- Representation of the residential milieu in the MDT (Multi-Disciplinary Meeting) for every client on my caseload.
- Serious incident notifications to all stakeholders.
- Conduct/comply with all specialized training for my caseload.
- Scheduled staff shifts and promptly filled vacancies to maintain adequate staffing levels.
- Represented the agency at seminars to share best practices and insights.
- Liaison with the Intake Coordinator to ensure the ideal programming needs for prospective clients.
- Ensure the efficient running of several community outreach projects (spring greenhouse plant sale, soccer coach and volleyball coach).
- Procured funds for community outings based on staff requests.
- Member of several special teams (safety team, audit readiness team and staff retention think-tank).
- Staff quarterly and yearly evaluations.
- Ensured accurate and timely completion of daily therapeutic notes by staff to support client care.
- Processing leave requests for direct care staff.
Program Support Supervisor
Grafton Integrated Health Network
Berryville
01.2004 - 01.2010
- In charge of running the Residential treatment center/housing units. Staffing all the units in collaboration with the SRC (staff resource coordinator) for the residential shift.
- Adjusting the staffing schedule to fit the daily demands of the program to include but not limited to placing substitute staff in the event of call-outs.
- Client care as needed.
- Serious incident notification to stakeholders.
- The ability to work every direct care position as needed.
- Crisis intervention and the ability to use none physical and physical techniques to de-escalate combative behaviors.
Residential Instructor
Grafton Integrated Health Network
Berryville
01.2003 - 01.2004
- Ran the daily program for the clients to include focusing on their individualized plans (person centered).
- Writing notes on clients' daily events based on instruction to build skills on basics like activities of daily living, social skills, emotional control and structured free time.
- Operate in a team based environment to provide a continuum of care.
- Act as a role model to emotionally disturbed juveniles and adults.
- Teach clients about good nutrition and cook meals as needed.
- Assist with bathing, lifting and clothing as needed.
Office Manager
K G Taxes
Indianapolis
01.2002 - 01.2003
- Tax preparation, overseeing the budget.
- Served as the office manager at the tax company, managed a busy office, functioned as primary liaison to clients and ensured a consistently positive customer experience.
- Team Management-training staff as well as reviewing their job performance.
- Created automated daily stats report that reduced inaccuracies.
Education
BBA - Business Studies
Wiley College
01-2001
Skills
- Medicaid
- Prior Authorization
- Office Management
- Teambuilding & Supervision
- Staff Development & Training
- Support/Supervise Group Homes
- Report & Document Preparation
- Spreadsheet & Database Creation
- Client Placement
- Prepare Incident Reports
- Records Management
- Staff Interviews/Hiring
Certification
Driver's License
Additional Information - Key Skills
- Office Management
- Teambuilding & Supervision
- Staff Development & Training
- Support/Supervise Group Homes
- Report & Document Preparation
- Spreadsheet & Database Creation
- Client Placement
- Prepare Incident Reports
- Records Management
- Staff Interviews/Hiring
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Program Coordinator
Timeline
Program Supervisor
Sheppard Pratt Health System, Residential Treatment Center
10.2024 - Current
Behavior Technician
Therapeutic Alliance LLC - Falls Church
09.2022 - 06.2025
Training Manager
Echo
01.2019 - 01.2021
Program Coordinator
Echo
09.2018 - Current
Residential Director
UNIFIED COMMUNITY CONNECTIONS
07.2018 - 09.2018
Residential Director
UNIFIED COMMUNITY CONNECTIONS
06.2018 - 08.2018
Residential Manager
Grafton Integrated Health Network
05.2010 - 08.2016
Program Support Supervisor
Grafton Integrated Health Network
01.2004 - 01.2010
Residential Instructor
Grafton Integrated Health Network
01.2003 - 01.2004
Office Manager
K G Taxes
01.2002 - 01.2003
BBA - Business Studies
Wiley College