James Pope
Virginia Beach
Summary
Dynamic professional with a robust background in tissue processing at LifeNet Health, showcasing expertise in anatomical knowledge and exceptional customer service. Proven track record in enhancing safety protocols and streamlining operations, leading to significant productivity improvements. Skilled in surgical instrumentation and adept at fostering client relationships, consistently exceeding employer expectations.
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives.
Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
MS Technician
LifeNet Health
03.2023 - Current
- Perform all aspects of processing tissue (debridement, dissection, cutting, cleaning, and disinfection, sizing, assessing) according to current procedures and protocols.
- Perform all aspects of packaging and preservation of tissue products (confirmation of sizing, quality, packaging materials, cryopreservation, etc.). According to current procedures and protocols.
- Document all processes and functions performed in accordance with all procedures and protocols.
- Perform post-processing decontamination of equipment and the processing room according to current procedures and protocols.
Perform post-production and/or post-packaging documentation review and data entry according to current procedures and protocols.
- Review work orders or processing instructions/scheduling prior to initiating production. Works with production supervisors to adjust plans as needed.
- Assist the supervisory team in production enhancement and improvement initiatives.
Customer Service Manager
Royal Farms
09.2020 - 11.2022
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Pool Manager
Tallwood Apartments
06.2016 - 08.2019
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Built strong relationships with local organizations to increase awareness of pool resources available in the community.
- Managed budget allocations efficiently, ensuring pool operated within financial targets.
- Mentored junior pool staff, enhancing their skills and performance.
- Hired, trained and evaluated team members to meet departmental standards and goals.
- Enhanced pool safety by rigorously enforcing rules and conducting regular safety drills.
Education
High School Diploma -
Tallwood Highschool
Virginia Beach, VA 05.2001 -
Skills
Anatomical knowledge
Surgical Instrumentation
Equipment testing and calibration
Specimen Processing
Customer Service
Problem-Solving
Time Management
Health and safety compliance
Supply Management
Timeline
MS Technician
LifeNet Health
03.2023 - Current
Customer Service Manager
Royal Farms
09.2020 - 11.2022
Pool Manager
Tallwood Apartments
06.2016 - 08.2019
High School Diploma -
Tallwood Highschool
05.2001 -
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