Summary
Overview
Work History
Education
Skills
Timeline
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JAMES RUNYON II

Wytheville

Summary

Dedicated Team Manager with solid background in managing daily operations and driving team performance through communication. Successfully led various teams, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.

Overview

14
14
years of professional experience

Work History

General Manager

BOSS TRUCK STOPS
08.2024 - Current
  • Managed daily operations of the shop, ensuring efficient workflow and high-quality repairs. I did this by studying the schedule and maximize our busiest hours resulting in 64% improved efficiency. Coordinated with technicians to prioritize jobs, allocate resources to get these trucks back on the road.
  • Implemented process improvement to increase productivity, reduce waste, and enhance customer satisfactions. I was able to do this through communication with my team putting my "aces in their places"
  • Managed shop finance, including budgeting, and expense control. I did this by better scheduling, controlling overtime, and inventory efficiency.
  • Conducted regular inspections to ensure compliance with industry standards and company policies. Ensured a safe working environment, adhering to OSHA regulations, employee reviews, training, and schedules.

Regional Director of Sales and Operations

Cox Communications
06.2023 - 07.2024
  • In this position I was responsible for overall sales strategy and operation of Cox Communications Mobile Division. This role was done out of broadband sales and payment offices allowing me to upsell all our products. This included migrating eligible customers from RF service to fiber service. This required me to work closely with field operations in building and turning on new plant.
  • I coached and trained 8 stores in sales training and action. Controlled and moved inventory, including accessories, strategic devices, and cell phones.
  • Implemented multiple practices increasing profit 71%. I did this through training and verbiage. The key was in role playing getting my staff comfortable building relationships with our customers
  • In this roll i developed strong relationships with all departments particularly Field Operations as we worked hand in hand.

Regional Field Operations Manager

SHENTEL COMMUNICATIONS
05.2011 - 05.2023
  • I have experience in FTTH, splicing, OTDR, Trilithic, DSAM, Viavi test equipment, troubleshooting, installation, and maintenance of broadband plant.
  • As Field Supervisor I was responsible for the construction, maintenance and delivery of broadband communications for the region's users.
  • Supervising multiple teams and closely working with other departments to ensure quality service while staying under budget, maintaining relationships with the community, and continuing to progress.
  • Close interaction with customers dealing with installations, troubleshooting, billing, and complaints.
  • Also proficient in hiring personnel, working closely with the community to maintain and build business, quality control and daily customer interactions.

Education

Bachelor of Liberal Arts - US History and Political Science

Associates of Science - Political Science

Skills

  • Process improvement
  • Report writing and presenting
  • Strong interpersonal skills
  • Data-driven strategic planning
  • Critical thinking skills
  • Proactive and self-motivated
  • Cost-benefit analysis
  • Excellent communication skills
  • Exceptional organizational skills
  • Leadership and team building

Timeline

General Manager

BOSS TRUCK STOPS
08.2024 - Current

Regional Director of Sales and Operations

Cox Communications
06.2023 - 07.2024

Regional Field Operations Manager

SHENTEL COMMUNICATIONS
05.2011 - 05.2023

Associates of Science - Political Science

Bachelor of Liberal Arts - US History and Political Science

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JAMES RUNYON II